Information Technology Support Technician

We are supporting Stryker, a prestigious international Fortune 500 company, who is looking for an IT Support Technician to join their dynamic team. This is a fantastic opportunity for an enthusiastic professional to make a direct impact by ensuring our client's technology runs smoothly and efficiently. What you'll do

• Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
• Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals
• Install, configure, and maintain workstations, applications, and OS updates
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
• Support onboarding/offboarding processes including device provisioning and decommissioning
• Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
• Collaborate with L3 teams and vendors on complex technical issues What we're looking for
• 2+ years of experience in an IT support or helpdesk role (L1/L2)
• Solid understanding of Windows 10/11 and/or macOS environments
• Hands-on experience with Active Directory, Group Policy, and Microsoft 365
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience working with ITSM tools and following ITIL processes
• Strong troubleshooting skills and attention to detail Join us in delivering high-quality IT support!