Head Receptionist

Head Receptionist – St Mawes A new chapter in informal luxury hospitality is coming to St Mawes. This exciting new hotel will bring 56 beautifully designed bedrooms, a vibrant café, and a relaxing spa experience to one of Cornwall's most sought-after coastal destinations. As Head Receptionist, you'll play a key role in shaping the guest experience from the moment someone walks through the door. You'll lead the day-to-day Reception operation, support and develop the team, and make sure every guest receives a warm, seamless and memorable welcome. What you will be doing

• Leading the daily Reception operation and supporting smooth shift handovers.
• Welcoming guests and overseeing arrivals and departures.
• Supporting the Reception team and leading from the desk during busy periods.
• Handling guest enquiries, requests and feedback with confidence and care.
• Working closely with Housekeeping, Food & Beverage and Maintenance to make sure the guest journey runs smoothly.
• Maintaining accurate guest, booking and billing information.
• Supporting rotas, training and the development of the Reception team.
• Ensuring high standards of presentation throughout Reception and guest-facing areas.
• Looking for opportunities to personalise the guest experience and create memorable moments. What we are looking for You'll be someone who genuinely enjoys looking after people and creating a great first impression. You'll ideally have:
• Previous hotel Reception or Front Office experience.
• Some supervisory or team-leading experience.
• Strong guest service and communication skills.
• Confidence using hotel booking or property management systems.
• Good organisational and administrative skills.
• The ability to remain calm and positive during busy periods.
• A proactive, solutions-focused approach.
• Strong attention to detail.
• A flexible approach to working early shifts, late shifts, weekends and bank holidays.
• Experience within a boutique, luxury or lifestyle hotel would be an advantage, as would previous pre-opening experience. What we can Offer
• With 6 hotels across the UK and more in the pipeline we can offer you;
• Great hotel and F&B discounts for yourselves, family and friends. We want all our hotels to be a place you are excited to share with those you love.
• Exceptional training and career paths. We are passionate about effective performance management from day one.
• On Site Spa/Health club membership to keep you healthy and happy.
• A competitive salary, rewarding exceptional service.
• Family events and annual award ceremonies, celebrating your wins with you.