Customer Service Representative

Customer Service Representative Employment Type: Full-Time, Permanent

Work Arrangement: Onsite

Experience Required: 0-2 years

Salary: £18-£21/hour Job Summary We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction. Responsibilities

• Respond to customer inquiries via phone, email, or chat

• Resolve customer issues and complaints professionally

• Process orders, returns, or account updates as needed

• Maintain accurate records of customer interactions

• Escalate complex issues to appropriate teams

• Provide accurate information about products or services

• Meet performance goals for response time and satisfaction Requirements & Qualifications

• High school diploma or equivalent required

• 0-2 years of customer service experience

• Strong communication and problem-solving skills

• Comfortable with computer systems and multitasking

• Patient, empathetic, and customer-focused

• Ability to remain calm under pressure Benefits

• Company Pension: Workplace pension scheme with 5% employer matching contributions.

• Annual Leave: 25 days of paid holiday per year, plus 8 statutory bank holidays.

• Private Medical Insurance: Comprehensive private healthcare coverage from day one.

• Life Assurance: Peace of mind with a lump-sum payout of 4x your annual salary.

• Health & Wellbeing: Access to an Employee Assistance Programme (EAP) and a cycle-to-work scheme. Equal Opportunity Statement