Operations Manager

About KAAP Freight Services KAAP Freight Services is a London-headquartered freight forwarding company managing end-to-end logistics — import, export, and relocation — across pharmaceuticals, electronics, and e-commerce, known for reliable port-to-door delivery and strong customs expertise.+1 About the Role We're looking for an experienced Operations Manager to oversee day-to-day freight operations, ensuring shipments move smoothly from booking through customs clearance to final delivery, and to build robust processes as the company scales. Key Responsibilities

• Oversee end-to-end shipment operations across ocean and road freight (FCL/LCL)
• Coordinate customs clearance and export/import documentation
• Manage relationships with shipping lines, hauliers, ports (including Tilbury and Teesport), and overseas agents
• Monitor shipments and proactively resolve delays, including for time-sensitive cargo
• Build and refine internal operational processes and SOPs
• Liaise with sales on pricing, capacity, and client requirements
• Manage and mentor junior operations staff What We're Looking For
• Proven experience in freight forwarding or logistics operations management
• Strong knowledge of customs procedures, Incoterms, and shipping documentation
• Experience managing FCL/LCL ocean freight and road transport
• Full UK right to work; based in or able to commute to our Fleet Street office Our Hiring Process Application review (CV + short screening questions) — within 5 working days Initial phone/video screening call (20–30 mins) In-person or video interview with the hiring manager, potentially including a practical scenario exercise Final interview/offer discussion We aim to complete the full process within 2–3 weeks of your application.