Hotel General Manager

Reed Business Support are thrilled to be supporting a well-established hotel in the Pontypridd area in their search for an experienced Hotel General Manager. This is an exciting opportunity for a commercially minded leader to take overall responsibility for hotel operations, driving exceptional guest experiences while delivering strong business performance.

As the Hotel General Manager, you will oversee the day-to-day running of the hotel, ensuring all departments operate efficiently and collaboratively. This is a fantastic opportunity to join a welcoming and supportive senior leadership team, bringing genuine passion, energy, and enthusiasm to a growing organisation.

What you'll be doing:

• Oversee the daily operations of the hotel, ensuring all departments run efficiently and effectively
• Develop and implement operational policies and procedures to maintain high service standards
• Lead and coordinate department heads to achieve business objectives
• Monitor and analyse operational performance through key performance indicators
• Ensure an exceptional and consistent guest experience throughout the hotel
• Manage and resolve guest concerns promptly and professionally

What you'll need:

• At least 3-5 years' experience in a senior management position
• Proven experience managing large teams and multiple departments
• Strong financial acumen with budgeting, forecasting and financial analysis experience
• Excellent leadership, communication and interpersonal skills
• Ability to make effective decisions in a fast-paced environment
• Knowledge of hotel management systems and property management software

What you'll get:

• 28 days holiday
• Performance-based bonus scheme
• Opportunity to lead and shape the success of a well-established hospitality operation
• Varied and rewarding senior leadership position with significant operational responsibility

If you would like to know more about this role, please get in touch today!