Branch Manager

Job title: Basingstoke Branch Manager Location: Parker House, Goat Lane, Basingstoke, RG21 7QB Contract: Full-time, permanent Hours: Monday to Friday, aligned to trade counter hours (currently 08:30–17:00) Start Date: As soon as possible, with a structured handover before the December 2026 retirement Salary: Competitive, depending on experience, plus benefits About the role The Branch Manager manages the Basingstoke site day to day: the trade counter, stores, workshop, people and standards. You will be accountable for customer service, stock accuracy, workshop output, a safe, tidy site and for expanding branch sales with the support of Preston HQ and our national sales team. Key responsibilities Leadership and people -  Lead the branch team so the trade counter, stores and workshop are covered throughout opening hours. -  Set priorities, coach the team, deal promptly with performance and drive sales growth. -  Manage health and safety on site. Keep the workshop and stores safe and tidy in line with HSE regulations and company policy. -  Be the first point of escalation and liaise with Preston HQ where needed (accounts, quality, purchasing, marketing, despatch). Customers and trade counter -  Provide a good trade counter service: identify the right product or assembly and complete the sale. -  Process credit-account and cash/card transactions accurately. -  Handle technical enquiries with a practical engineering mindset and work with specialists when the job needs it. -  Build repeat custom from local OEMs, resellers, maintenance teams and walk-in trade. Stores, inventory and workshop -  Make sure goods-in, picking, packing, stocktakes and system accuracy are done properly. -  Ensure hydraulic, pneumatic and industrial assemblies meet industry-accepted standards, regulations and company quality procedures. -  Meet deadlines and complete the right documentation. Commercial and administration -  Deliver agreed branch targets for sales, service, stock accuracy and cost control. -  Use internal systems confidently (stock, sales, customer records) and learn new platforms as required. -  Ensure a high-quality customer experience. What we need from you Essential -  Proven experience leading a small operational team in trade, merchant, industrial distribution, stores or workshop or transferable leadership skills from a similar role. -  Willingness to work in the team as well as manage it. -  Clear communication with customers and colleagues. -  Computer literate (Microsoft Office) and competent with business systems (stock, sales orders, email, reporting). -  Experience in engineering, industrial or fluid-power sectors, with the confidence to give practical technical advice and handle complaints or escalation. Desirable -  Pneumatics, hydraulics, hose assembly or similar industrial product knowledge. -  Stock or service-level accountability for a branch or department. -  First aid or health and safety qualifications; ISO 9001 exposure. What we offer -  An established site and team inside a stable, family business operating for more than 50 years. -  A comprehensive handover with the retiring manager. -  Competitive salary and benefits (confirmed at offer) and supplier product training if required. -  Support from Preston HQ, our national sales team and long-standing suppliers. -  Benefits including private healthcare and a pension scheme. How to apply Email your CV and a covering letter to jobs@tom-parker.co.uk quoting “Basingstoke Branch Manager”. Applications are reviewed as they arrive.