..service Desk Analyst M365 Migration

Locations: Sydney, NSW 2000 / London Start Date: September 28, 2026 required Onsite | 4 Positions INDEPENDENT CONTRACTOR POSITION We are hiring Level 1 Service Desk Analysts to support end users during an M365 tenant migration and hypercare project. Responsibilities

• Provide Level 1 IT and end-user support.
• Troubleshoot basic Microsoft 365, Outlook, Teams, OneDrive, login, and access issues.
• Provide deskside and hands-on support when required.
• Log and manage incidents through the ticketing system.
• Escalate complex technical issues as needed.
• Deliver a professional and positive customer experience. Requirements
• Previous Service Desk, Help Desk, or IT Support experience.
• Strong customer service and communication skills are essential.
• Basic Microsoft 365 troubleshooting experience.
• Ability to work onsite and interact directly with end users.
• Available to start by September 28, 2026.