First Response Advisor - Romanian Speaking

Romanian and English Speaking First Response Advisor Location: Newcastle City Centre Salary: £23,250 per annum Contract: Full-time, Permanent About the Role We are seeking a First Response Advisor (English and Romanian speaking) to join a busy legal team in Newcastle City Centre. This is an excellent opportunity for someone with strong communication skills and a professional manner to become an integral part of our client care team. The successful candidate will act as the first point of contact for new and existing clients, handling enquiries in all three languages. You will play a key role in ensuring that client information is accurately captured and that each enquiry is managed efficiently and with care. Key Responsibilities

• Client Communication: Answer incoming calls and emails, providing clear and professional information in English and Romanian, depending on client needs.
• Attendance Taking: Record accurate details of client enquiries and attendance notes for the First Response Team, ensuring information is logged correctly.
• Client Support: Assist clients with initial queries and direct them to the appropriate department or legal team member.
• Case Administration: Update case management systems with relevant client data and maintain accurate and confidential records.
• Team Coordination: Work closely with colleagues to ensure a smooth client journey and seamless handover of information.
• Compliance: Ensure all communication and data handling meet the firms compliance and confidentiality standards. About You
• Fluent language skills in English and Romanian are essential, as the role involves supporting clients who communicate in these languages.
• Excellent communication and interpersonal skills, with the ability to handle sensitive information with discretion.
• Strong attention to detail and accurate record-keeping.
• Confident working in a fast-paced office environment and managing multiple priorities.
• Previous experience in an administrative, call-handling or customer service roleideally within a legal or professional services environmentis desirable but not essential. LNKD1UKTJ