IT Analyst

Key Responsibilities

• Provide first- and second-line support for IT issues and service requests.
• Troubleshoot hardware, software, network, and application problems.
• Monitor IT systems and applications and report issues.
• Manage IT tickets using tools such as ServiceNow or Jira.
• Support user accounts, access permissions, onboarding, and offboarding.
• Assist with software installation, system updates, testing, and deployments.
• Support data extraction, reporting, and basic IT service analysis.
• Maintain technical documentation and IT asset records.
• Escalate complex issues to senior technical teams.
• Assist with IT security, audits, and process improvements. Key Requirements
• Bachelor's degree in Computer Science, IT, Information Systems, Electronics, or a related field.
• Freshers and recent graduates are welcome to apply.
• Basic knowledge of Windows, Microsoft 365, networking, and troubleshooting.
• Familiarity with Excel, SQL, databases, and basic data analysis.
• Basic understanding of TCP/IP, DNS, DHCP, VPN, and cloud technologies.
• Knowledge of Azure/AWS, Active Directory/Entra ID, ServiceNow, or Jira is an advantage.
• Basic understanding of ITIL, cybersecurity, and access management.
• Good analytical, communication, and problem-solving skills.
• Willingness to learn new technologies and work in a team environment.