IT Support and Microsoft 365 Engineer

Location: Unit 8, Prisma Park, Basingstoke, RG24 8GT Working Pattern: Office-Based, Monday to Friday (09:00 - 18:00) Position Type: Full-Time, Permanent Salary: Starting from £28,000 per year DOE + On-Call Allowance About Workplace Connect Workplace Connect is a growing Managed Service Provider (MSP) delivering IT support, cyber security, Microsoft 365 solutions and strategic IT advice to businesses across the UK. We pride ourselves on delivering exceptional customer service, building long-term client relationships and helping organisations get the most from their technology. Due to continued growth, we are looking for a Senior Service Desk Engineer to join our team. The Role This is a hands-on technical support role within a busy and growing MSP environment. You will be responsible for supporting a portfolio of business clients, resolving technical issues, managing Microsoft 365 environments, deploying devices and delivering an excellent customer experience. The role is ideal for somebody with previous MSP experience who enjoys troubleshooting, takes ownership of problems and is comfortable supporting modern Microsoft environments. No two days are the same. One day you may be troubleshooting Microsoft 365 issues, deploying devices through Intune, managing user accounts or assisting with a customer project. The next you could be visiting a client site, supporting a website issue or helping deliver a new IT solution. We're looking for someone who is reliable, organised, customer-focused and genuinely enjoys solving problems. What You'll Be Doing

• Providing remote and on-site IT support to managed service clients.
• Troubleshooting Windows, Microsoft 365 and networking issues.
• Managing Microsoft 365 environments.
• Supporting Microsoft Intune and Windows Autopilot deployments.
• Administering Microsoft Entra ID.
• Supporting Exchange Online, SharePoint Online and Microsoft Teams.
• Building and deploying laptops and mobile devices.
• Assisting with user onboarding and offboarding.
• Monitoring client systems using RMM and security tools.
• Maintaining technical documentation and knowledge bases.
• Escalating and collaborating with colleagues where required.
• Building strong relationships with customers through excellent service delivery.
• Participating in the company's out-of-hours on-call rota. Essential Skills & Experience We're looking for someone with:
• Previous experience working within an MSP environment.
• Excellent troubleshooting and problem-solving skills.
• Strong Microsoft 365 administration experience.
• Experience supporting Microsoft Intune.
• Experience administering Microsoft Entra ID.
• Experience with Exchange Online, SharePoint Online and Microsoft Teams.
• Strong Windows desktop and laptop support experience.
• Good understanding of networking fundamentals including DNS, DHCP, TCP/IP and VPN technologies.
• Experience using PSA and RMM platforms.
• Excellent communication and customer service skills.
• The ability to manage multiple priorities and work effectively under pressure.
• A proactive and professional approach to supporting customers. Desirable Skills The following skills would be advantageous but are not essential:
• WordPress website administration and troubleshooting.
• Domain and DNS management.
• Microsoft Defender administration.
• Basic PowerShell scripting.
• Backup and Disaster Recovery solutions.
• Meraki networking solutions.
• Microsoft certifications such as:
• MS-900
• MD-102
• SC-900 Who We're Looking For We're looking for somebody who enjoys helping people and takes pride in delivering excellent customer service. You don't need to know everything, but you should be confident taking ownership of support tickets, investigating technical issues and seeing tasks through to completion. The ideal candidate will have experience within an MSP, be comfortable working with Microsoft 365 technologies and have a genuine desire to develop their technical skills. Attitude, reliability and customer service are just as important to us as technical ability. Working Arrangements This is an office-based role located at our Basingstoke office and is not a remote or hybrid position. The successful candidate will be expected to work from the office Monday to Friday whilst also attending customer sites when required. Client Site Visits The successful candidate must be willing and able to travel to client sites across the South East, including occasional visits to London. All authorised business travel expenses will be reimbursed in line with company policy. A full UK driving licence is required. On-Call Support Participation in the Workplace Connect on-call rota is a mandatory requirement of the role. The on-call service provides support for critical client issues outside normal business hours and attracts an additional on-call allowance. What We Offer
• Competitive salary based on experience.
• Additional on-call payments.
• Company pension scheme.
• Ongoing training and development.
• Microsoft certification support.
• Exposure to a wide range of technologies and client environments.
• Friendly and supportive team environment.
• Genuine opportunities for career progression.
• Paid business travel expenses.
• Free on-site parking. Why Join Workplace Connect? At Workplace Connect, you'll work with a diverse range of businesses and technologies while making a genuine impact on our clients' success. You'll join a supportive team that values customer service, technical excellence and continuous improvement. We invest in our people, encourage professional development and provide opportunities to grow your career within a fast-growing MSP.