Account Manager

Account Manager Millbrook Business Finance Birmingham and Northampton, England, United Kingdom (On-site) Birmingham, Office and Hybrid, with remote options available (Post-probation) from £30,000 upwards DOE + Uncapped Commission Full-Time | Permanent Millbrook Business Finance, part of the Millbrook Group, is one of the UK's fastest-growing commercial finance brokerages — arranging over £50M annually across business loans, asset finance, and more. With a young, ambitious culture and a reputation for innovation, we've earned industry recognition including Best Equipment Finance Provider to Work For (Asset Finance Connect Awards) and Cashflow Broker of the Year (NACFB Awards). We're proud to be known for both our results and our workplace. Our Business Finance Division is the engine room of Millbrook — helping SMEs across every sector access fast, flexible, and strategic funding. From asset finance to business loans, merchant cash advances, refinance, and government-backed growth schemes, we support UK businesses with the capital they need to grow, invest, and thrive. The role: The Account Manager manages a company's customer relationships. They build long-term relationships with a group of customers and generally stay with them for the duration of their relationship with the company. The goal is to keep clients or accounts as long as possible. Account managers may oversee finding new business, be assigned prospects, given accounts, or a combination thereof. Job Duties: An Account Manager's primary responsibility is to increase sales from both new and existing clients, but the wider job involves some of the following:

• Calling potential customers to prospect for new business.
• Generate sales among client accounts, including upselling and cross-selling.
• Operates as the point of contact for assigned customers.
• Develop and maintain long-term relationships with customers.
• Forecasting monthly.
• Working closely with the entire team to ensure a seamless customer journey.
• Service multiple customers concurrently, often meeting deadlines.
• Keep records of client transactions using company systems.
• Ensure the timely and successful delivery of products according to customer needs and objectives.
• Responding to incoming email and phone enquires.
• Gaining a clear understanding of customers business needs and requirements.
• Creating detailed and accurate proposal documents.
• Representing the company at trade exhibitions. What You'll Bring: Minimum 9 months' experience in commercial finance brokerage or lending Must be able to demonstrate prior success in a like-for-like role An understanding of asset finance, business loans, MCAs, refinancing, and government-backed lending Proven track record in outbound sales, lead conversion, and pipeline management Ability to build trust with clients and communicate funding solutions clearly and effectively Comfortable managing deals from enquiry through to funding Self-starter mentality with a proactive, results-driven approach Excellent communication, negotiation, and relationship-building skills Teachable, motivated, and open to feedback and development Strong attention to detail and confidence using CRM and internal systems A passion for helping UK businesses succeed through better access to finance What You'll Get: Competitive salary from £30,000 upwards (DOE) Uncapped commission structure with no threshold Flexible working options — office-based, hybrid, or remote after completing probation Enhanced holiday allowance + bank holidays, plus the ability to earn up to an extra 20 days by hitting quarterly targets Company pension scheme Access to Mintago Salary Sacrifice Your birthday off after completing probation Structured progression routes as the business continues to grow A collaborative, high-energy working environment with a strong team culture Regular social events, incentives, and seasonal celebrations Interview Process Stage One – Introductory Call A brief conversation to explore your background, experience, and motivations. Stage Two – Face-to-Face Interview & Presentation You'll be asked to present a short plan on how you would build a strong pipeline of SME clients — including your outreach strategy, relationship-building approach, and how you'd aim to hit your revenue targets. You'll also share why you're the right fit for Millbrook.