Solutions Consultant

Job Title: Solutions Consultant Location: London (Hybrid) Contract: 6-Month Contract (Potential Extension) Remuneration: £50.96 Hourly Rate About the Role We are seeking a highly motivated Solutions Consultant to join a dynamic and fast-paced team. This role will focus on delivering scalable solutions, supporting cross-functional initiatives, and enhancing the end-user experience through problem-solving, stakeholder collaboration, and operational excellence. The successful candidate will act as a trusted consultant to both internal and external stakeholders, helping translate business requirements into effective solutions while driving continuous improvement across processes, workflows, and content delivery. Key Responsibilities

• Create, manage, and optimise external help centre content for consumer-facing products.
• Partner with cross-functional teams to develop and deliver scalable solutions that address business and user needs.
• Investigate, troubleshoot, and resolve complex operational and technical issues.
• Identify recurring trends and system challenges, providing recommendations for long-term improvements.
• Collaborate with engineering, product, and business teams to mitigate risks and improve solution delivery.
• Manage project timelines, status reporting, issue tracking, documentation, and stakeholder communications.
• Develop best-practice documentation, knowledge articles, tutorials, and repeatable solution frameworks.
• Support business reviews by providing insights and recommendations to improve customer and partner outcomes.
• Influence solution strategy by identifying product gaps, operational inefficiencies, and enhancement opportunities.
• Build and maintain strong stakeholder relationships while driving alignment across multiple teams. Required Skills & Experience
• Proven experience in a Solutions Consultant, Client Solutions, Technical Operations, Customer Success, or related role.
• Strong problem-solving and troubleshooting capabilities.
• Excellent project management and organisational skills.
• Ability to manage multiple stakeholders and priorities effectively.
• Strong consultative approach with experience translating business needs into practical solutions.
• Technical aptitude with the ability to understand systems, workflows, integrations, and product functionality.
• Experience creating documentation, knowledge base articles, training materials, or customer-facing content.
• Strong communication and presentation skills.
• Experience working within a fast-paced, technology-driven environment. Preferred Qualifications
• Experience working with cross-functional teams including Product, Engineering, Operations, and Business stakeholders.
• Understanding of customer support ecosystems, digital products, or online platforms.
• Experience using data and insights to drive decision-making and process improvements.
• Demonstrated ability to influence stakeholders and gain buy-in for proposed solutions. Key Competencies
• Stakeholder Management
• Project Management
• Operations Management
• Technical Problem Solving
• Systems Thinking
• Solution Design
• Customer & Partner Engagement
• Process Improvement
• Content Development
• Strategic Thinking
• Consultative Selling & Solutioning
• Cross-Functional Collaboration Why Apply?
• Opportunity to work within a globally recognised technology environment.
• Exposure to high-impact projects and cross-functional collaboration.
• Flexible working arrangements.
• Fast-paced and innovative team culture.
• Chance to influence products, processes, and customer experiences at scale.