Senior Logistics Coordinator

Senior Logistics Coordinator

• Location: Northampton
• Job Type: Full-time
• Working Arrangement: Hybrid

Join a growing logistics and fulfilment business as a Logistics Coordinator. This role is perfect for someone with experience in logistics, fulfilment, customer service, or account coordination who enjoys building client relationships and delivering exceptional service.

Day-to-day of the role:

• Acting as the first point of escalation and resolving client issues efficiently and professionally
• Identifying root cause of issue and implementing preventative measures
• Monitoring service delivery across multiple accounts
• Providing weekly operational KPIs to clients
• Analysing service data and client feedback
• Supporting the onboarding and training of new team members and clients
• Developing and implementing new procedures to enhance efficiency

Required Skills & Qualifications:

• Proven experience in logistics, fulfilment, client operations or other client-facing role
• Strong problem-solving skills with a proactive and analytical mindset
• Excellent communication and interpersonal skills
• Proficiency in using bespoke systems, CRM and ticketing systems
• Ability to manage multiple priorities and a fast-paced environment
• Experience in identifying and implementing process improvementsCollaborative team player with a client-centric approach

Benefits:

• Competitive salary and performance-related bonus opportunity.
• Hybrid working arrangements available following successful completion of probation.
• Company pension scheme and life assurance.
• Health and wellbeing benefits package.
• Employee discounts and reward programme.
• Generous holiday allowance with the opportunity to increase entitlement through length of service.
• Holiday buy/sell scheme.
• Ongoing training, development, and career progression opportunities.
• Supportive team environment within a growing business.

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