Field Service IT Support Engineer

Job Title: Field Service IT Support Engineer Location: Derby, UK Working Pattern: 5 days onsite – mandatory Working Hours: 8:00 AM – 4:00 PM Eligibility: UK Citizens only Availability: Immediate joiners preferred Job Summary: We are looking for an experienced Field Service / Deskside IT Support Engineer to provide hands-on onsite IT support in Derby. The role will involve supporting end users, troubleshooting hardware and software issues, managing incidents through ServiceNow, and ensuring timely resolution of Level 1/2 technical issues. Key Responsibilities:

• Provide onsite desktop, laptop, printer and peripheral support.
• Troubleshoot Windows, O365, hardware, software and connectivity issues.
• Install and configure laptops, workstations, printers and other IT equipment.
• Support Windows deployments, upgrades and software installation using SCCM/Software Center.
• Troubleshoot DNS, DHCP, TCP/IP, VPN and basic network issues.
• Manage Active Directory, Group Policy, user access and folder permissions.
• Support Intune, AirWatch/MDM and mobile device administration.
• Manage incidents and service requests through ServiceNow.
• Perform hardware break-fix, device refresh, IMAC and asset lifecycle activities.
• Support conference room equipment and IP phones.
• Coordinate with vendors and Level 3 teams for escalated issues.
• Maintain knowledge articles, resolutions and workarounds.
• Ensure compliance with IT security and operational procedures.