L&D System Support

Job Summary: The Learning Management System (LMS) Coordinator is responsible for supporting the maintenance of the global LMS including, System Configuration, User Data, Training Content, Assignments, Reporting & User Access Levels One of the main points of contact for countries when looking for digital learning support and ad hoc L&D support. Advising best practice LMS structure to managers across the organisation and collaborating on the creation of learning pathways. Supporting the Group End To End Talent Team to deliver the L&D Strategy through technology. Working closely with stakeholders to produce monthly and annual training reports as required in order to demonstrate impact and ensure regulatory compliance. Key Performance Indicators:

• Ticket Resolution SLAs - resolving tickets as quickly as possible
• Customer Service - Where possible aim to resolve tickets at first attempt
• Customer experience - effective stakeholder management and communication to keep L&D community up to date with system information and new functionality
• Regular processes - ensure all regular processes are completed accurately and on time
• User Data - ensure user data is accurate and to enable reporting and insight
• System configuration - correct system configuration based on requirements from Group or local team to allow for seamless user experience ensuring compliance with defined governance and relevant regulations (e.g SOx or GDPR) Requirements
• Learning and development experience highly desirable
• LMS Administration & Coordination highly desirable, especially within Cornerstone
• Experience of prioritisation and managing multiple stakeholders
• Working in fast-paced environment
• Global experience managing and interacting with multiple cultures highly desirable
• Demonstrable customer service excellence Benefits
• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.