Office Administrator

Company Description ATS Electrics Ltd is a Select-registered electrical services company based in Ayr, serving Ayrshire, Glasgow, and the wider West Coast and Central belt areas. Founded as a family business in 2022, the company focuses on raising the standard of electrical services through punctuality, clean working practices, clear communication, and full regulatory compliance. ATS Electrics delivers domestic and commercial services including full rewires, new build installations, EV charging, emergency lighting, electrical testing, EICRs, and landlord safety certificates. The team is known for honest pricing, reliable service, and transparent updates so clients always understand the work and costs involved. Clients range from homeowners and landlords to property developers and facilities managers who value the company's precision and safety-first approach. Role Description The Office Administrator role is a full-time, on-site position based in Ayr. The Office Administrator will oversee day-to-day office operations, including managing phone and email enquiries, scheduling appointments, and coordinating job bookings for domestic and commercial electrical projects. Responsibilities include maintaining accurate records, updating job management systems, handling invoices and basic administrative support for finance, and ensuring documentation for compliance and certifications is organized and accessible. The role will support field teams with job information and logistics, manage office supplies and equipment, and assist with customer service by providing timely, professional responses to client queries. This position requires a proactive approach to organizing workflows, prioritizing tasks, and helping keep office processes efficient and well-structured. Qualifications

• Candidates should possess strong Office Administration and Administrative Assistance skills, including organizing schedules, documentation, and workflows.
• Candidates should possess proficiency with Office Equipment and basic IT tools, including telephones, printers, and common office software (e.g., email, word processing, spreadsheets).
• Candidates should possess excellent Communication skills, with the ability to interact clearly and professionally with clients, colleagues, and suppliers.
• Candidates should possess solid Customer Service skills, including handling inquiries, resolving issues, and maintaining a courteous and helpful attitude.
• Experience in a trade, construction, or electrical services environment is beneficial, along with familiarity with job booking or CRM systems.
• Strong attention to detail, time management, and the ability to prioritize multiple tasks effectively.
• Ability to work independently and collaboratively within a small team environment.
• Relevant vocational qualification or experience in office administration or business support is preferred.