Helpline Advisor

Helpline Advisor Worksop, Nottinghamshire Monday to Thursday 8:30am–5:00pm | Friday 8:30am–12:00pm 36 hours per week £25,500 per annum Our client is seeking an experienced and compassionate Helpline Advisor to support the delivery, promotion and development of their National Kidney Patients Helpline. This is a vital role, providing information, guidance and reassurance to kidney patients, their families and carers across the UK. Working as part of a small and supportive team, you will handle incoming enquiries, maintain accurate records and contribute to the ongoing development of helpline services, ensuring callers receive a high standard of support at all times. Key responsibilities include:

• Handling incoming helpline enquiries via telephone and email
• Providing accurate information, guidance and signposting to patients and families
• Maintaining and updating databases, call records and helpline statistics
• Supporting peer support networks and self-help group information
• Assisting with the development and updating of information leaflets and resources
• Supporting general office and administrative duties when required About you:
• Minimum of 2 years' experience in a comparable helpline, advisory or support-based role (essential)
• Excellent written and verbal communication skills, with a calm and empathetic approach
• Confident using databases and Microsoft Office systems
• Able to work independently as well as part of a small team
• Strong organisational skills and attention to detail
• Understanding of kidney-related health issues or healthcare environments (desirable) What the organisation has to offer:
• 36-hour working week with an early finish on Fridays
• Company pension scheme
• Free on-site parking
• Death in service benefit
• Health benefits, including access to an online GP service Application process: To apply, please submit your CV along with a cover letter outlining your suitability for the role and your interest in working for the organisation.  
• Please send your information to Lisa Parkin, Office Manager on lisa@kidney.org.uk