Collections Agent

German Speaking Collections Agent | Central London | Hybrid | £30k-£33.5k + £7k-10k OTE Bonus We are hiring a German-speaker to join a multi-geo Collections and Recoveries team, supporting both German and UK portfolios. This role focuses on managing arrears, maintaining professional merchant relationships, and agreeing practical repayment solutions. Key Responsibilities

• Manage collections and recoveries activity across a portfolio of accounts
• Act as a primary point of contact for merchants in arrears
• Handle inbound and outbound calls, as well as written communications
• Manage cases involving higher-value and more complex accounts
• Negotiate repayment solutions balancing customer circumstances and business needs
• Maintain accurate records across multiple systems
• Work closely with colleagues in a team-based environment Ideal Candidate
• Fluent in German and English (written and verbal)
• Background in credit control or collections advantageous but not essential - this role offers training for complete beginners
• Confident communicator with strong negotiation and listening skills
• Good attention to detail and data accuracy
• Comfortable handling challenging conversations Benefits
• Competitive salary plus equity participation
• Private medical and dental cover
• Enhanced parental leave
• Modern Central London office with on-site gym and other amenities
• Subsidised meals and wellbeing initiatives
• Collaborative, results-focused working environment