Customer Support Lead AT Borderless

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network. The next step is to speak to Jack. Job Title Customer Support Lead Salary £70k-£85k + Equity Company Description Borderless is a $3.3M seed-funded London immigration and global workforce platform helping employers navigate complex migration workflows.

As the Customer Support Lead at Borderless, you will own the support function end-to-end, managing a team of five while reporting directly to the co-founders. You will navigate the intersection of compliance, operations, and technology, providing consultative support to HR leaders on high-stakes immigration cases while building scalable processes from the ground up. Location London, UK Why this role is remarkable

• Directly influence the company's trajectory by reporting to the co-founders and owning the entire support strategy, tooling, and hiring process.
• Join a $3.3M seed-funded startup at a critical 0-to-1 growth stage, helping to define the standards for a complex global workforce platform.
• Work on high-stakes immigration and compliance challenges where your expertise directly impacts the lives of international talent and the success of global employers. What You Will Do
• Lead and mentor a team of five direct reports, including permanent staff and contractors, while maintaining a hands-on approach to complex cases.
• Design and implement end-to-end support operations, selecting the right tooling and creating robust processes to ensure quality as the company scales.
• Collaborate cross-functionally with product, operations, and compliance teams to ensure regulatory details are accurately reflected in the customer experience. The ideal candidate
• Has proven experience leading support or customer-facing functions in both structured scale-ups and ambiguous, early-stage startup environments.
• Is a systems thinker capable of reasoning across complex workflows involving regulatory compliance, technology, and human operations.
• Brings a customer-first mindset with preferred exposure to the immigration or global employment space (e.g., Deel, Oyster, or Remote). Who are Jack & Jill? Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate. How does this work?
• Jack's an AI agent for job searching and career coaching. He works for you.
• Jill is the AI recruiter working for the company. She recruits from Jack's network.
• If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives. We never post fake jobs This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.