Client Services Director

About Be The Fox We're Be The Fox – an independent creative and production agency, fully integrated, agile, smart and bold. We bring brands to their audiences through stories that cut through. Our clients include Bulldog, BYD, Swift, Hertility Health and Brighton & Hove Albion FC. We're female and LGBTQ+ founded and led, certified Women-Owned and AdGreen-accredited. We deliver small agency service with big agency experience - powered by years of hands-on expertise at global broadcasters, top advertising agencies and the biggest social platforms, but with the care and attention of a boutique.  We're growing – sustainably, but quickly. Now we need a senior client services lead to help us scale that growth without losing what makes us, us. About the role We're looking for an experienced Client Services Director to augment the Be the Fox leadership team and own the next chapter of how Be The Fox looks after, develops and grows its clients. This is a three-dimensional role: leading best-in-class day-to-day client service, building longer-term, higher-value relationships that move us up the value chain, and partnering with the founders on the operational platform and strategy that the business needs to scale. You'll own the Be The Fox client services model end-to-end – defining how we run accounts, how we onboard clients, how sales hands off to production, and how we turn projects into long-term partnerships. You'll personally hold a number of our key client relationships, and you'll lead the internal craft of client service across the agency. The right person is a confident senior operator who's at home with a brand CMO, a creative director, a production team mid-shoot, and a founders' strategy session – often in the same week. Areas of responsibility1. Account management & client service excellence Owning the quality, professionalism and profitability of how Be The Fox shows up for its clients.

• Lead the client services function and set the standard for how Be The Fox looks after its brands
• Hold senior accountability for a portfolio of key client relationships – acting as senior partner, escalation point and relationship owner
• Establish, maintain and nurture relationships with senior stakeholders, ensuring that Be the Fox is positioned and established as a trusted partner and growth advisor for our clients
• Run accounts and projects to time, scope, budget and margin – with the rigour expected by global brands and the agility our boutique model is built on
• Provide best-in-class client communications: clear briefs, sharp status, well-managed change, and the difficult conversations handled well
• Oversee internal organisation across client work: liaising with production teams to align clients briefs, scopes and project to ensure timely delivery of brilliant and effective work
• Track account health, project profitability, utilisation and forecast – flag and resolve commercial or delivery issues early
• Ensure every project, regardless of size, lands in a way that makes the client want the next one

2. Account development & new business Building longer-term, higher-value client relationships – and supporting the new business engine that brings the right clients in.

• Own the Be The Fox account growth approach: how we plan, develop and grow each strategic relationship over time
• Move clients up the value chain – from project-by-project briefs to retained, multi-asset, strategic partnerships with greater revenue stability
• Identify, qualify and convert opportunities to expand scope: bigger campaigns, integrated creative + production engagements, additional brands or markets within the same client group
• Lead account reviews, planning sessions and senior client check-ins that keep us close to brand strategy and continually provoking the ‘what's next' - not just the next shoot
• Support the founders on new business: qualifying inbound, leading discovery conversations, contributing to pitches, proposals, scoping and commercials
• Own the client onboarding process – designing and running a structured, high-quality experience that sets every new engagement up to win
• Own the alignment between sales and production: ensuring what's sold is what's deliverable, and that production is briefed, resourced and set up for success from day one
• Partner with marketing and the founders to shape Be The Fox's positioning, propositions and sector plays – translating client insight back into how we go to market
• Build and maintain referral, partner and network relationships that generate sustainable opportunity

3. Leadership, operations & strategy Partnering with the founders to platform Be The Fox for its next stage of growth.

• Act as a senior leadership partner to the founders - a trusted second voice on agency direction, commercial performance and operational decisions
• Define, build and own the Be The Fox client services model – the methods, processes, frameworks and ways of working that make our service repeatable, scalable and unmistakably ours
• Develop the operational structures and processes the agency needs to grow: pipeline-to-delivery flow, resource planning, scoping and pricing, project governance, financial reporting cadence, tooling and systems
• Take ownership of key strategic initiatives agreed with the founders – from new service propositions to operational change programmes
• Contribute to business strategy: shaping objectives, plans and priorities; helping deliver them; tracking what's working and what isn't
• Build, over time and as we grow, the client services team - line-manage, coach and develop members of the client services team; contribute to recruitment, onboarding and performance
• Champion and protect Be The Fox's culture and values as the agency scales: agile, smart, bold, integrated, fun What you'll bring
• Substantial senior-level experience in client services within a creative, production or integrated agency – ideally with time at director level or running a function
• A proven track record of growing existing client relationships into longer-term, higher-value partnerships
• Demonstrable new business experience – running pipeline, leading discovery, contributing to pitches, writing strong proposals and closing work
• Real fluency in the commercials of an agency: scoping, pricing, margin, utilisation, forecasting, retainers vs. project work
• Strong experience designing and implementing client services models, methods and processes – not just operating someone else's
• Confident, credible communicator with senior client stakeholders – CMOs, brand directors, heads of content, marketing leads
• Operational sharpness: someone who can build the structures and rhythms that let a fast-growing agency keep its quality as it scales
• Genuine understanding of how creative and production work together – and what good integration between sales and delivery looks like
• A collaborative, low-ego, high-standards working style that fits a small, senior team – and a sense of humour that fits a busy set
• Comfortable working at pace across the strategic, operational and detail levels in the same week It would be a bonus if...
• You've worked with global brands across categories like FMCG, sport, health, drinks, automotive or entertainment
• You've helped shape an independent agency through a growth or transition phase
• You bring an existing network of brand-side and partner relationships
• You have working knowledge of social-first content, brand films, advertiser-funded programming or integrated campaigns across paid, owned and earned
• You share our commitment to inclusive, sustainable production (AdGreen, Women-Owned, B-Corp pending) What we offer
• A senior leadership role with real ownership and influence in shaping the next phase of an award-winning, fast-growing agency
• A roster of brilliant clients, brave work and genuinely fun projects and shoots
• Direct partnership with the founders on the future of the business
• A small, expert, integrated team that prides itself on doing things differently – and better
• Brighton base
• Competitive salary, with performance-related element. To apply, send a CV and a short note (no more than a page) telling us why this role and Be The Fox are right for you, to jobs@bethefox.co.uk Closing date: 16th October 2026