Information Technology Analyst

Key Responsibilities

• Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals.
• Install and support operating systems and productivity software.
• Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels.
• Provide on-site IT support and assist in resolving broader technical issues.
• Contribute to root cause analysis and long-term problem management.
• Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices.
• Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets. Skills & Experience Required Education:
• Associate degree or high school diploma (required)
• Bachelor's degree (preferred)
• ITIL Foundations certification
• CompTIA A+ certification Experience:
• Minimum 2 years' IT support experience in a hands-on technical role Technical Skills:
• Microsoft Windows OS and Office suites
• Hardware: PCs, laptops, mobile devices, peripherals
• Basic knowledge of IT infrastructure: networks, servers, storage, phone systems
• Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers)
• Understanding of cybersecurity principles Soft Skills:
• Strong troubleshooting and problem-solving ability
• Ability to adapt to complex, fast-moving IT environments
• Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management