Customer Care

Customer Care Advisor

Location: North Yorkshire

Hours: 40 hours per week

Salary: Competitive

We're looking for a proactive and customer-focused Customer Care Advisor to join a successful and growing business. This role combines customer relationship management, account development, and sales support, helping customers get the most from their equipment, parts, and service solutions.

Key Responsibilities

• Build and maintain strong customer relationships through regular contact and visits.
• Support customers with parts, service, maintenance plans, and warranty solutions.
• Identify new business opportunities and grow existing accounts.
• Work closely with internal teams to resolve customer queries and provide excellent service.
• Promote aftermarket products, service agreements, and special offers.
• Maintain accurate customer records and activity within the CRM system.
• Support customer events, demonstrations, and promotional activities.

What We're Looking For

• Minimum 2 years' experience in sales, account management, or customer service.
• Strong communication and relationship-building skills.
• Self-motivated with a proactive approach to sales and customer care.
• Good IT skills, including Microsoft Office.
• Full UK driving licence and willingness to travel.

Benefits

• Company pension scheme
• Company sick pay
• 24 days holiday plus bank holidays
• Birthday off
• Life assurance (3x salary)
• Ongoing training and career development
• Staff discount scheme
• Free on-site parking
• Health & wellbeing support line
• Healthcare cash plan