Ocean Freight Import Operator

Ocean Freight Import Operator Role Overview Our client are seeking a capable and commercially minded Ocean Freight Import Operator to join a growing Birmingham team. This is not a purely operational role — we are looking for someone who understands the commercial impact of their decisions, takes ownership of shipments end-to-end, and contributes to profitability, efficiency, and customer retention. Key Responsibilities Operations

• Manage end-to-end ocean import shipments (FCL & LCL)
• Liaise with overseas agents for pre-alerts, documentation, and updates
• Coordinate customs clearance, delivery, and final-mile logistics
• Work with shipping lines, hauliers, and warehouses
• Proactively manage delays, issues, and service disruptions
• Maintain accurate job costing and shipment records Commercial & Cost Control
• Ensure shipments are handled in a cost-efficient and profitable manner
• Check supplier invoices and protect agreed buy rates
• Raise accurate customer invoices and maintain margin control
• Identify opportunities to add value or upsell services
• Challenge supplier costs where commercially beneficial Customer Service & Relationship Management
• Act as a key point of contact for customers
• Deliver high levels of proactive communication and service
• Build strong relationships to support client retention
• Handle queries and issues with a solutions-driven approach Compliance & Documentation
• Ensure full compliance with UK import and customs regulations
• Manage shipping documentation (B/L, invoices, declarations)
• Maintain accuracy to avoid delays, penalties, or additional costs Skills & Experience
• 3–5 years' experience in ocean freight, preferably in imports
• Strong understanding of FCL & LCL processes
• Commercial awareness with a focus on profitability and cost control
• Good systems skills
• Ability to handle multiple shipments under pressure