IT Support Engineer

IT Support Engineer (Microsoft 365 / Windows / RMM) Location: North East England (Office-based with regular client site visits) Salary: £28,000 + mileage (45p per mile) - £30,000 after passing probation Type: Full-time, Permanent Overview An established and growing IT services provider is looking to hire an IT Support Engineer to join a close-knit technical team supporting a diverse client base. This is a hands-on role offering a mix of office-based support and regular on-site work, making it well suited to someone who enjoys variety and direct client interaction. You'll act as the first point of contact for users, resolving day-to-day technical issues while building strong relationships through clear, professional communication. The role also offers structured development, with a clear pathway into a field engineer position for someone looking to progress. Key Responsibilities

• Provide first-line support via phone, email and ticketing systems
• Log, prioritise and manage tickets with accurate updates and clear documentation
• Troubleshoot and resolve issues across Windows, macOS, printers and peripherals
• Administer Microsoft 365 including Outlook, OneDrive and SharePoint
• Monitor RMM tools, respond to alerts and carry out remote fixes and patching
• Set up new users, manage permissions and maintain IT asset records
• Support basic server and infrastructure tasks under guidance
• Assist with VoIP setup and troubleshooting where required
• Escalate issues in line with SLAs and follow through to resolution
• Attend client sites for scheduled or urgent support, representing the business professionally Requirements
• Experience in an IT support role with ownership of tickets through to resolution
• Strong customer service mindset with clear and professional communication
• Hands-on experience with Microsoft 365 administration
• Confident troubleshooting across Windows and macOS environments
• Understanding of SLAs, ticketing systems and prioritisation
• Full UK driving licence and willingness to travel to client sites Desirable
• Exposure to Windows Server, Active Directory or basic networking
• Experience with VoIP systems
• Familiarity with Datto RMM or similar remote monitoring tools
• Industry certifications such as CompTIA, Microsoft or ITIL What's on Offer
• Salary up to £30,000
• Mileage paid at 45p per mile
• Clear progression into a field engineer role
• Structured training and certification support
• Supportive team environment with strong processes and documentation Apply If you're an IT Support Engineer looking for a role with real variety, strong development opportunities and clear progression, apply now or get in touch for a confidential discussion.