Desktop Support Engineer

Job Title: Desktop Support Engineer Location: London, UK Duration: Full time Keys Skills: Desktop Engineer, 2ndline support, Windows 11 We at Coforge seeking a Desktop Engineer to provide 2nd line technical support and endpoint management services across a Windows enterprise environment. The role focuses on vulnerability remediation, endpoint compliance, SCCM administration, and desktop support, working closely with Security and End User Platform teams to ensure a secure and reliable user experience. Key Responsibilities:

• Manage and remediate endpoint vulnerabilities using Qualys and other security tools.
• Investigate root causes of vulnerabilities, patch failures, and device non-compliance.
• Deploy software, patches, and configuration updates using Microsoft SCCM.
• Develop and maintain PowerShell scripts for automation and remediation.
• Troubleshoot SCCM client issues, software deployments, and Windows endpoints.
• Support Windows 11, Microsoft 365, Active Directory, remote access, and desktop hardware.
• Provide 2nd line support, device builds, asset management, and service restoration.
• Maintain technical documentation, audit records, and knowledge articles.
• Follow ITIL best practices for Incident, Problem, Request, and Change Management.
• Support Citrix environments, meeting room technologies, and executive users as required. Required Skills:
• 3+ years of Desktop Engineering, Endpoint Management, or 2nd Line Support experience.
• Strong expertise in Windows 11 and Microsoft SCCM.
• Good PowerShell scripting and automation skills.
• Strong troubleshooting, analytical, and root-cause analysis capabilities.
• Excellent communication and stakeholder management skills. Preferred Skills:
• Qualys, Intune, Nexthink, Citrix Virtual Apps & Desktops, Microsoft Defender.
• Application packaging and software deployment experience. Qualifications: Relevant technical certifications and a passion for continuous learning in Desktop Engineering and Endpoint Management.