Account Manager

Onsite Account Manager Job Title: Onsite Account Manager Location: Milton Keynes (onsite, covering 4 high-volume client locations) Reports to: Operations Manager We're looking for someone who has experience managing high volume, across multiple client locations. Experience working in fast paced recruitment such as FMCG, logistic etc is a big advantage Who we are: At Magnus Search, we serve as a trusted specialized talent partner in connecting talented people with leading employers across the UK, building long-standing relationships with many of the UK's best-known employers. We combined the agility and culture of a local independent business with the opportunities and resources of a national organization. The Opportunity: Based onsite in Milton Keynes, you will be responsible for managing our service delivery across four high-volume client locations. This is a relationship-focused role centered on operational excellence rather than sales. You will be the visible, day-to-day presence for our client and workforce across all four sites, inducting new starters, supporting temporary workers and ensuring every placement is successful. You will play a key role in strengthening client partnerships through exceptional communication, responsiveness and attention to detail. Key Responsibilities: Client Relationship Management

• Act as the primary day-to-day contact for the client across all four locations.
• Maintain a regular onsite presence at each location to review workforce performance and client satisfaction.
• Build trusted relationships with hiring managers and operational teams.
• Hold regular service review meetings, reporting on KPIs such as fill rates, attendance and retention, and identify opportunities to enhance delivery. Candidate Onboarding & Inductions
• Welcome new starters and deliver engaging site inductions.
• Ensure candidates understand client expectations, health and safety requirements and assignment details.
• Conduct first-day and ongoing welfare checks.
• Support candidates throughout their assignments to maximize retention and engagement. Operational Delivery
• Coordinate with recruitment and resourcing teams to ensure smooth mobilization of large numbers of workers.
• Manage fulfilment of high-volume, shift-based orders across all four sites, including peak and seasonal ramp-ups.
• Monitor attendance, timekeeping and assignment performance.
• Resolve issues quickly and professionally, escalating where appropriate.
• Balance workforce levels across the four locations, redeploying workers between sites where needed to maintain continuity. Compliance & Administration
• Ensure all recruitment documentation and compliance checks are completed accurately.
• Maintain accurate records within internal systems.
• Support payroll queries, holiday requests and assignment changes.
• Ensure client-specific procedures and standards are consistently followed. Service Excellence
• Champion a people-first approach that balances outstanding customer service with commercial awareness.
• Gather feedback from clients and workers to support continuous improvement.
• Work collaboratively with recruitment consultants, resources and management to deliver exceptional outcomes. What We're Looking For:
• Experience in recruitment within a high-volume, multi-site environment.
• Strong interpersonal and communication skills with the confidence to engage at all levels.
• Highly organized with excellent attention to detail.
• Able to priorities and manage competing demands across multiple sites.
• Calm under pressure and able to solve problems proactively.
• Full UK driving license and willingness to travel between the four client locations.
• Passion for creating positive experiences for both clients and candidates. What We Offer:
• Attractive salary and uncapped bonus potential.
• Established client relationships providing an excellent platform for success.
• Ownership of a high-profile, multi-site account while benefiting from an existing reputation.
• Supportive and experienced leadership team.
• Ongoing training and career development.
• Modern recruitment technology and marketing support.
• A genuinely collaborative environment where integrity, kindness and long-term relationships are valued as highly as commercial success.