Account Manager

Account Manager LOCATION – UK, London (hybrid) Role Overview We are seeking an experienced and dynamic Account Manager (AM) to join our Medical Communications team. In this role, you will serve as the primary point of contact for clients, managing healthcare communications programs that align with their strategic objectives. You'll work closely with senior team members, oversee junior colleagues, contribute to business development efforts, and manage financial aspects of accounts. Key Responsibilities

• Build and maintain trusted client relationships as the day-to-day contact.
• Actively listen to client needs, address issues proactively, and escalate when necessary.
• Lead the development of tactical proposals for Requests for Proposals (RfPs).
• Identify and pursue opportunities to grow existing client work, involving senior input where needed.
• Manage and execute projects, ensuring alignment with client expectations, timelines, and budgets.
• Adapt to each client's preferred communication and working style.
• Facilitate clear and consistent communication within internal teams.
• Mentor and support the development of junior team members, providing regular and constructive feedback. Required Skills and Experience
• Proven experience in agency account management within the healthcare or medical communications sector.
• Demonstrated ability to meet or exceed targets.
• Strong financial skills, including budgeting and reconciliation.
• Excellent attention to detail.
• Ability to effectively prioritize and manage competing demands.
• Strong written and presentation skills, adaptable for different audiences.
• Collaborative mindset and excellent teamworking abilities.
• Proficiency in Microsoft Office and familiarity with industry codes and regulations. Benefits Package A comprehensive and competitive benefits package is offered, including:
• 5% employer pension contribution
• Private medical insurance (covering you and your family)
• Critical illness cover
• Income protection insurance
• Travel insurance (for you and your family)
• Annual wellness benefit (post 3-month service)
• Hybrid working arrangements
• 25 days' holiday (increasing to a maximum of 30 days with length of service) plus bank holidays
• Life assurance at 4x annual salary
• Paid sabbaticals after 5 years of service