Managing Agent Contract Manager

Title: Managing Agent Contract Manager Contract Type: 1x Permanent and 1x 12 Month FTC, Full Time, 35 hours Salary: £48,691 to £53,725 per annum (London weighted salary) dependant on experience Grade: 9 Reporting Office: London, Stratford Persona: Agile/hybrid working- office based 20-40% (3-4 days working from home) Closing Date: 14th October 2026 Interview Dates: 20th October 2026 (via MS Teams) Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more… L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Customer Services Team at L&Q: At L&Q, we are committed to providing our residents with excellent housing services, behind that mission is a complex world of leases, service charges, compliance, and relationships with managing agents. That's where you come in. As Managing Agent Contract Manager is at the heart of this, you'll be the person who holds external managing agents and superior landlords to account, ensuring every pound of service charge delivers value for money, every contract stands up to scrutiny, and every resident receives the standard of service they deserve. This isn't just another management role, it's a role with real influence, high visibility, and tangible impact and you will be the trusted expert to protect the interests of L&Q , our residents and uphold regulatory compliance. If this sounds like you, we would love for you to apply! Your impact in the role:

• Ensuring fairness & compliance validating and challenging service charges, making sure costs meet lease and legislative requirements.
• Driving accountability holding managing agents and landlords to account for the quality and value of services delivered.
• Championing residents resolving disputes, challenging poor performance, and ensuring transparency. What you'll bring:
• Proven expertise in leasehold block management, ideally across large, multi-tenure or complex estates.
• Strong legal and regulatory knowledge, including the Landlord & Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and Leasehold & Freehold Reform Act 2024.
• Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases.
• Professional credibility ideally with TPI or RICS (or equivalent experience).
• Excellent stakeholder and negotiation skills, able to hold external partners accountable at senior levels.
• The ability to thrive in a strategic role where law, compliance, and resident outcomes collide. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties ‘home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, we know that diversity and inclusion make us stronger – and they're at the heart of everything we do. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.