Digital Operations Centre Manager

Digital Operations Centre Manager UK - North Lanarkshire - Bellshill £55,000 - £60,000 + Package

Brief Digital Operations Centre Manager needed for a large, well-known Facilities Management organisation based in Bellshill, Scotland who are looking to employ an experienced and well-rounded Digital Operations Centre Manager that takes pride in their work with an in-depth knowledge of BMS Remote Service Engineers, BMS Project Support and other digital/IoT services.

The successful candidate would need to have the relevant qualifications i.e. Degree level education, or Qualified and experienced trade (electrotechnical/remote systems) alongside a keen interest in managing self-delivered and subcontracted BMS services on a large scale. If you have experience or exposure to Trend, Tridium, Siemens etc. that would be a plus!

Benefits

• Salary: £55,000 - £60,000 per annum
• 5% bonus
• Private Healthcare (Single use)
• Private GP consultations
• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

What the role entails: Some of the main duties of the Digital Operations Centre Manager will include:

• Responsibility for digital service provision in the DOC
• Day to Day Management of BMS Remote Service Engineers, BMS Project Support and other digital/IoT services (approx. 10 persons)
• Managing specialist supplier relationships
• Regular contract reviews with customers and senior clients, upselling services where possible
• Excellent commercial acumen, understanding of KPIs & strong history of successfully delivery contracts
• BMS, IT, Software, Operational understanding and awareness
• Delivery of contract KPI's - meeting SLAs
• Management of statutory, legal, safety and contract compliance standards
• Stakeholder engagement and supporting PMO
• P&L responsibility between £1m - £3m
• Travelling to sites in the portfolio to undertake service reviews, safety visits and meet teams

What experience you need to be the successful Digital Operations Centre Manager:

• Degree level education, or Qualified and experienced trade (electrotechnical/remote systems)
• Experience of managing self-delivered and subcontracted BMS services on a large scale, software, networking and Java
• Thorough working knowledge of the BMS industry and systems our teams may encounter (i.e., Trend, Tridium, Siemens etc)
• Excellent knowledge of HVAC plant and other M&E systems
• Experience within a variety of contract environments
• P&L Responsibility with a track record of success
• Strong client focus and clear, concise communication skills
• Excellent commercial acumen, understanding of KPIs & strong history of successfully delivery contracts in financial terms
• Ability to work collaboratively and flexibly with the team, clients, support functions and other departments to optimise service levels
• Working knowledge of CAFM/Other Systems

This really is a fantastic opportunity for a Digital Operations Centre Manager to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.