Team Manager - Field Operations

Team Manager - Field Operations - Hybrid Working -Stone, Staffordshire Up to £45,000 + Monthly Performance-Based Commission Safer Hand Solutions are proud to be working in partnership with a growing and ambitious organisation to recruit a Team Manager - Field Operations. This is an exciting opportunity for an experienced people manager who thrives on developing teams, driving performance and creating a high-performance culture. As Team Manager, you will lead and develop a team of field-based professionals, ensuring high levels of performance, compliance, customer service and operational efficiency. The team includes Enforcement Agents and Senior Enforcement Agents, making this an excellent opportunity for a strong people leader looking for a new challenge. Key Responsibilities

• Lead, coach and develop a team of field-based colleagues.
• Monitor performance against productivity, quality and compliance targets.
• Conduct regular one-to-ones, coaching sessions and performance reviews.
• Analyse KPI data and identify opportunities for improvement.
• Manage complaints, escalations and operational issues effectively.
• Support recruitment, onboarding and training initiatives.
• Work closely with internal stakeholders to drive operational excellence.
• Ensure adherence to company policies, client requirements and regulatory standards.
• Drive a culture of accountability, engagement and continuous improvement. What We're Looking For
• Previous experience leading and developing teams within field operations, sales, account management, customer service, debt recovery, collections, compliance or another performance-driven environment.
• Experience managing remote or field-based employees would be highly advantageous.
• Strong coaching, mentoring and people management skills.
• A proven ability to motivate individuals and improve team performance.
• Experience working with KPIs, reporting and performance analysis.
• Excellent communication and stakeholder management skills.
• Strong organisational and planning abilities.
• Confidence handling complaints, performance conversations and conflict resolution.
• Good Microsoft Office skills, particularly Excel. Ideal Background This role could be an excellent fit for candidates who have managed:
• Field-based sales teams
• Regional Account Managers
• Business Development Executives operating remotely
• Fee earners working across multiple locations
• Field-based customer service teams
• Collections or debt recovery teams
• Contact centre teams
• Compliance or operational teams Desirable Experience
• Enforcement
• Debt Recovery
• Collections
• Compliance
• Field Operations What's in it for You?
• Salary up to £45,000 DOE
• Hybrid Working
• Monthly performance-based commission
• 25 days holiday plus bank holidays
• Christmas shutdown
• Company pension scheme
• Company sick pay scheme
• Mental health and wellbeing initiatives
• Regular company social events
• Genuine opportunities for progression and development Interested? Apply today for immediate consideration or contact Safer Hand Solutions for a confidential discussion.