Technical Operations Manager

Technical Service Operations Manager Location: Pampisford, Cambridgeshire, (with flexibility / client travel as required) Reporting To: Chief Technology Officer (CTO) Requirements: Full UK Driving Licence required About the Role Are you a proven technical leader with deep expertise in Microsoft ecosystems, cloud platforms, and managed service delivery? We are seeking a Technical Service Operations Manager to take the reins of our technical service delivery and operational performance. Reporting directly to the CTO, this high-visibility role bridges the gap between deep technical execution, strategic team leadership, and commercial pre-sales support. You will act as the senior technical authority across our service portfolio, leading both onshore and offshore teams to deliver exceptional, secure, and customer-centric managed services. What You'll Do

• Drive Technical Excellence: Serve as the senior technical authority for Microsoft technologies across the business, setting standards, governing best practices, and guiding cloud architecture decisions (Azure, AWS).
• Lead & Inspire Teams: Direct line-manage and mentor technical service teams across onshore and offshore locations, fostering high engagement, consistent quality, and operational consistency.
• Support Commercial Growth: Partner with sales and pre-sales teams to design client solutions and produce high-impact responses to RFPs and RFIs.
• Champion Security & Infrastructure: Oversee network infrastructure operations and embed robust cyber security risk management practices across all service delivery
• Deliver Outstanding Customer Experience: Instill a customer-first mindset across all operations, ensuring our managed services consistently exceed client expectations. What We're Looking For
• Core Technical Authority: An exceptional technical background in Microsoft technologies, coupled with practical knowledge of Microsoft Azure and other public cloud platforms like AWS.
• Network & Security Operations: Sound knowledge of network infrastructure design and troubleshooting, alongside strong cyber security management principles.
• Commercial & Bid Expertise: Hands-on experience supporting pre-sales activities, solution design, and authoring technical responses for RFIs/RFPs.
• Proven Leadership: Demonstrated success leading and developing technical teams, including direct experience managing offshore operations.
• Service Mindset: A clear, strategic understanding of what constitutes an outstanding managed services customer experience.
• Essential: A full, valid UK driving licence. Why Join Us?