Call Centre Agent

About us: About the Role: As a Call Centre Agent, you'll be the voice of our business – handling inbound and outbound customer and driver calls, managing bookings and resolving queries. You'll use our booking and dispatch systems to ensure services run smoothly and customers get the support they need. Details:

• Start time: Variable start time between 10:00am and 12:00pm
• Hours: 40 hours per week, 5 out of 7 days – this can include weekends and public holidays
• Hourly rate: £12.98
• Location: Office based (no remote working) Key responsibilities:
• Handle inbound and outbound calls professionally and efficiently.
• Accurately process bookings via telephone, email, and online portals.
• Respond to customer and driver queries, escalating where necessary.
• Communicate clearly about delays, cancellations, or service issues.
• Liaise with internal teams and support seamless service delivery.
• Monitor shared inboxes and ensure timely, accurate responses. About you:
• Excellent verbal and written communication skills.
• Friendly, respectful and professional telephone manner.
• Strong attention to detail and confident IT user (MS Office).
• Able to remain calm and effective under pressure.
• Flexible with shift availability (including weekends & evenings).
• Team player with a proactive and positive attitude. Please ensure you highlight you variable start time preference below, either A or B. Experience working in the taxi industry, working in a call centre and geographical knowledge of the Chester is desirable, but not essential. Full training will be provided to all successful candidates. Applicants must be prepared to undertake safeguarding training and submit to a basic DBS check.