IT Support Engineer

A leading specialist in critical infrastructure management and operational support is seeking a skilled IT professional to join their dedicated team. This organisation plays a vital role in ensuring the continuous and secure operation of essential services across the UK, leveraging technology to maintain high standards of efficiency and resilience. The Role

• Act as a key point of contact for IT issues, resolving tickets and escalating when required
• Support day-to-day running of infrastructure, systems, and IT services
• Ensure acceptable use and IT policies are followed, monitoring activity and flagging concerns
• Work within formal change control for amendments to systems, services, or configurations
• Order, set up, and roll out laptops/desktops and associated equipment, maintaining accurate asset records
• Support IT projects and, where needed, coordinate smaller pieces of project delivery What You'll Need
• A relevant IT qualification or equivalent practical experience
• Typically 1-2 years in a technical IT role (service desk, desktop support, 1st/2nd line)
• Solid basics in Windows OS, Microsoft 365 applications, and Active Directory fundamentals
• Understanding of networking concepts (DNS, DHCP, IP addressing)
• Experience with PC/laptop build, configuration, and troubleshooting
• Full (preferably clean) driving licence essential; flexibility for travel/overnight stays as required What's On Offer
• Competitive salary of £30,000 per year
• Generous 15% pension contribution
• 30 days annual leave plus public holidays
• Opportunity to work in a varied role supporting up to 300 colleagues across the UK Apply via Haystack today!