Voids Manager

📍 Location: Winchester We are excited to offer an opportunity for an experienced Voids Manager to join our WPS team, delivering excellence on our Responsive Maintenance contract. 🔑 About The Role As a Voids Manager, you will play a critical role in ensuring a high-quality, customer-focused, and safety-driven service. You'll take ownership of day-to-day operations, including delivering a 24/7, 365-day service, ensuring homes are turned around efficiently and to the highest standard. 🛠️ Key Responsibilities ✅ Manage and oversee work scheduling in line with company procedures, standards, and SLAs ✅ Ensure consistent delivery of a high-quality responsive repairs and voids service ✅ Represent Wates at client and resident performance meetings ✅ Drive performance against KPIs and service targets ✅ Effectively manage material costs and enforce compliance with processes ✅ Monitor work quality through inspections, KPIs, and customer feedback ✅ Lead, motivate, and develop a team of up to 30 operatives 👷‍♂️ ✅ Carry out regular audits and service testing ✅ Identify opportunities for continuous improvement and support business planning 👤 About You We're looking for a confident and capable leader with proven management experience in a similar environment. ✔️ Strong leadership and team management skills ✔️ Excellent communication and stakeholder engagement abilities ✔️ Proven experience managing multi-disciplinary teams in a fast-paced environment ✔️ Ability to problem solve, prioritise, and meet tight deadlines ✔️ Experience in voids or responsive maintenance, ideally within social housing ✔️ Strong understanding of KPIs, performance management, and financial oversight 🌟 Why Join Us? This is a fantastic opportunity to take the next step in your career, leading a high-performing team and making a real impact on service delivery and customer satisfaction. To learn more about the checks included in this process, please click on the following link: National Security Vetting Our Commitments