Human Resources Advisor

Location: Hampshire/Dorset border - Office-based Salary: up to £48,000 + excellent benefits Contract: Permanent, Full-time We're partnering with a successful and growing organisation to recruit an experienced HR Advisor to support a busy operational function of approximately 100 employees within a customer contact centre environment. This is an excellent opportunity for an HR professional who enjoys building strong relationships with managers, providing practical people advice, and managing a broad range of employee relations matters in a fast-paced setting. Working as part of a developing HR team, you'll act as a trusted advisor to leaders and employees, helping to create a positive, engaged and high-performing workplace culture. A significant focus of this position will be supporting managers within the contact centre operation, where you'll provide proactive and commercially focused HR guidance across a wide range of people matters. Key responsibilities include:

• Managing a variety of employee relations cases, including absence, performance, disciplinary, grievance and conduct matters
• Coaching and supporting managers to build confidence in handling people issues effectively
• Providing clear and pragmatic advice in line with employment legislation and company policies
• Supporting organisational change projects and consultation processes when required
• Identifying trends and underlying causes of people-related issues and recommending improvements
• Assisting with the development and implementation of HR policies, procedures and manager guidance
• Delivering training and coaching to managers on employee relations best practice
• Producing HR reports and insights to support decision-making
• Contributing to continuous improvement initiatives across the HR function We're looking for an HR professional who combines strong employment law knowledge with a practical, people-focused approach. You'll be able to demonstrate:
• Previous experience in an HR Advisor position
• Strong employee relations experience and confidence managing complex cases independently
• Experience supporting operational, customer service or contact centre environments would be highly advantageous
• Excellent stakeholder management and influencing skills
• The ability to balance employee wellbeing with commercial business needs
• Strong written and verbal communication skills
• CIPD Level 5 qualification, or equivalent experience
• Experience using HR systems and Microsoft Office applications What's on Offer
• Competitive salary
• Generous holiday allowance with options to buy or sell additional leave
• Enhanced pension contribution
• Life assurance
• Employee wellbeing programme
• Health screening
• Professional development opportunities
• Recognition and reward schemes
• Additional lifestyle and wellbeing benefits