Operations Manager

Operations Manager - Financial Planning / Wealth Management

Location: Aylesbury

Salary: Up to £45k - More for the right candidate

Contract: Permanent, Full-time

The Opportunity

An established and growing financial planning firm is looking to appoint an experienced Operations Manager to play a key role in the next stage of its development.

The business has recently entered into a significant strategic partnership with a major international financial services group, providing substantial backing for its future growth plans. As one of a small number of initial partner firms, the business is particularly well positioned to benefit from the group's continued investment and expansion across the UK financial advice market.

With an exciting period of growth ahead, they are now looking for someone who can take ownership of the day-to-day operational performance of the practice, ensuring the processes, systems and people are in place to support continued expansion while maintaining an exceptional level of client service.

Key Responsibilities

• Taking ownership of the day-to-day operations of the financial planning practice
• Reviewing, developing and improving internal processes, workflows and procedures
• Identifying efficiencies to improve adviser capacity, turnaround times and client service
• Ensuring the operational infrastructure is capable of supporting the firm's continued growth
• Managing and coordinating the complete client journey, from onboarding and new business through to annual reviews and ongoing servicing
• Monitoring workloads and coordinating activity across the support function
• Managing, supporting and developing members of the administration and operations team
• Supporting the recruitment, onboarding and development of new team members as the business grows
• Maintaining oversight of the new business pipeline and proactively addressing potential delays
• Ensuring client activity and records meet FCA and internal compliance requirements
• Supporting regulatory submissions and wider compliance processes
• Overseeing income and commission reconciliation
• Working closely with advisers to identify operational challenges and implement practical solutions
• Liaising with providers and platforms to resolve issues and ensure cases progress efficiently
• Ensuring CRM and back-office systems are being utilised effectively

About You

This opportunity would suit someone with strong experience within an IFA, financial planning or wealth management environment who has a detailed understanding of how a successful advice practice operates.

You may currently be working as an Operations Manager, Practice Manager, Business Support Manager, Senior IFA Administrator or in a similar position and be ready to take on greater operational responsibility.

Ideally, you'll have:

• Strong knowledge of the end-to-end financial advice process
• Experience managing or overseeing an administration or support function
• A track record of improving processes, workflows and operational efficiencies
• Experience managing workloads and new business pipelines
• A good understanding of FCA requirements and financial services compliance
• Strong provider and platform knowledge
• Experience recruiting, onboarding or developing members of a support team
• Confidence working closely with Financial Advisers and senior stakeholders
• Experience with Intelliflo Office (iO) would be advantageous

Please apply below if you'd like more information.