HR Case Manager

An exciting opportunity has arisen for an experienced HR professional to join the Human Resources Division as an HR Case Manager within the University of Cambridge. This role focuses on delivering high-quality, consistent and legally compliant employee relations case management across a large and complex organisation. The postholder will play a key role in managing sensitive, high-risk cases, supporting organisational processes and contributing to continuous improvement in HR practice. The Opportunity You will be responsible for managing a range of complex employee relations cases, ensuring appropriate outcomes in line with employment law, University policy and best practice. The role includes proactively managing sensitive and high-risk cases, supporting process improvement initiatives, and working closely with trade unions and key stakeholders to ensure fair and effective resolution of issues. You will also contribute to coaching and supporting managers in handling HR matters, helping to build capability across the organisation while maintaining high professional standards.

• Permanent
• Hybrid
• Salary: £42,254- £56,535 per annum Requirements
• Extensive HR experience, particularly in employee relations within large, complex organisations
• Experience managing sensitive and high-risk employee relations cases proactively
• Proven track record in developing and implementing HR process improvements and initiatives
• Experience engaging effectively with trade unions and a range of stakeholders
• Strong leadership and management skills with a flexible, constructive approach
• Ability to build trust and credibility with stakeholders at all levels
• Relevant HR or employment law qualification/degree or equivalent experience, with commitment to CPD
• CIPD Associate/Chartered membership (or equivalent experience, desirable)
• Strong understanding of employment law and Employment Tribunal outcomes
• Ability to work effectively in ambiguous and high-risk situations Desirable
• Experience working within the NHS or Higher Education sector
• Experience in a large, multi-stakeholder environment
• CIPD Chartered status or equivalent professional accreditation Benefits
• 41 days annual leave inclusive of public holidays
• Excellent Pension - You will automatically be enrolled to become a member of USS (Universities Superannuation Scheme) – a hybrid pension scheme.
• The University salary structure includes automatic service-related pay progression in many of its grades and an annual cost of living increase
• Financial, health and wellbeing and travel benefits
• Development and learning opportunities
• Competitive salary and benefits package
• Flexible working opportunities and commitment to work/life balance