Smartcomm Developer

SmartCOMM Developer - £500/day via Umbrella (Inside IR35) - 3 Month Contract - Remote - SCC Flex Contract We are seeking an experienced SmartCOMM Developer / Engineer to design, develop, maintain and support customer communications delivered through the Smart Communications (Thunderhead) platform. This is an excellent opportunity for a SmartCOMM Developer / Engineer to work across the full lifecycle of customer correspondence solutions, from template development and integrations through to releases, production support and continuous improvement. Your responsibilities as the SmartCOMM Developer / Engineer:

• Design, build and maintain SmartCOMM templates, document configurations and reusable content components.
• Deliver customer letters, policy documents, statements, regulatory communications and email communications.
• Translate business, marketing and regulatory requirements into robust technical solutions.
• Work with XML payloads, data models and integrations to troubleshoot data and document-generation issues.
• Support SmartCOMM integrations with APIs, middleware and core business systems.
• Support hybrid cloud and on-premise SmartCOMM environments, including deployments and environment promotion.
• Plan and support releases, configuration changes and document deployments.
• Troubleshoot production incidents, identify root causes and implement fixes.
• Create and maintain technical documentation and support knowledge transfer activities.
• Participate in Agile ceremonies and support the full software development lifecycle.
• Ensure solutions comply with security, data protection and regulatory requirements. As a successful SmartCOMM Developer / Engineer, you will have:
• 3+ years' commercial experience developing and supporting Smart Communications / SmartCOMM / Thunderhead solutions.
• Strong experience with SmartCOMM Template Designer, Template Editor, Data Modeler and Content Management.
• Experience building and maintaining complex, data-driven customer communication templates.
• Strong XML and XSLT skills, including payload analysis and troubleshooting.
• Experience with APIs, integrations and middleware-connected platforms.
• Understanding of SmartCOMM deployment, configuration and release management across development, UAT and production environments.
• Experience diagnosing and resolving production issues across templates, integrations and processing components.
• Strong analytical, troubleshooting and stakeholder management skills.
• Experience working in Agile delivery environments. Desirable:
• Java development and SmartCOMM customisation experience.
• Experience supporting hybrid SmartCOMM deployments combining cloud services with on-premise processing appliances.
• Insurance, Financial Services or Customer Communications Management (CCM) experience.
• Knowledge of high-availability, failover and platform upgrade processes.
• Experience with Jira, ServiceNow, CI/CD tooling and release governance.
• Experience mentoring colleagues and supporting knowledge-sharing initiatives. NOTE: At SCC, we take the privacy and security of your information very seriously. Any information we hold will be handled in accordance with current data protection legislation. Upon submitting your application, SCC will process your information in line with our privacy policy, which can be found on our website under Legal Privacy Notice Flexible Resourcing.