Service Manager

Service Manager - Youth Homelessness We are seeking a compassionate Service Manager to lead emergency accommodation for young people, helping them build stability and move towards a secure future. Position: Service Manager - Youth Homelessness Salary: £34,460 - £37,800 per annum, dependent on experience Location: Bristol, primarily an in-person role Hours: Full time, 37.5 hours per week Contract: Permanent Closing date: 11 October 2026 About the role A safe place to stay can be the first step towards a brighter future. This role offers the opportunity to lead an emergency accommodation service supporting young people aged 18-25 who are experiencing housing crisis. You will ensure the service provides a safe, welcoming and psychologically informed environment, where young people are treated with dignity and supported towards suitable longer-term accommodation. Combining operational management with a strong focus on relationships, you will lead staff and volunteers to deliver effective, person-centred support. Key responsibilities include:

• Managing daily operations, including referrals, assessments and placements.
• Overseeing safeguarding and risk management, supported by the safeguarding team.
• Supporting and supervising staff and volunteers, creating an inclusive and reflective culture.
• Maintaining safe, clean and well-equipped accommodation.
• Building partnerships to help young people access specialist support and suitable housing.
• Managing the service budget and improving delivery through data, feedback and lived experience. The role generally operates Monday to Friday, with some evening, weekend and early morning working required. You will also participate in an on-call rota, including occasional overnight incident response. About you You will have experience managing or coordinating a direct support service, project or operational area, alongside experience working with people affected by homelessness, housing insecurity or disadvantage. You will bring:
• Strong safeguarding knowledge and experience assessing needs and risks.
• Experience supporting, supervising or managing staff, volunteers or frontline workers.
• The ability to remain calm and make sound decisions in challenging situations.
• Excellent organisational, communication and relationship-building skills.
• A commitment to trauma-responsive, psychologically informed and person-centred approaches.
• A commitment to equity, diversity and inclusion. Experience in supported housing, emergency accommodation or services for young people would be advantageous. Candidates who bring most of the required skills and qualities are encouraged to apply. About the organisation This independent Bristol charity works to prevent and end homelessness through crisis support, prevention, youth services and community partnerships. Its work is guided by compassion, collaboration and a commitment to lasting change. Benefits include 25 days' annual leave plus bank holidays, increasing after three years' service, a 5% employer pension contribution, company sick pay, an individual learning and development budget, and group reflective practice. Applications from people with lived experience of homelessness or housing insecurity are particularly encouraged. Appointment is subject to satisfactory references and an Enhanced DBS check. Other roles you may have experience of could include Supported Housing Manager, Homelessness Service Manager, Accommodation Manager, Youth Services Manager, Housing Support Manager or Project Manager. Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.