ICT Manager

NWM/759 Working hours: Full Time 37.5 hours per week Monday - Friday 9AM - 5PM Salary: £39,627 per annum Location: Sale Rd, Norwich NR7 9TP

• Due to the nature of the role, a valid driver's license and access to a vehicle are essential. Business insurance is also required. Mileage is reimbursed at 55p per mile for cars, after deducting the mileage between your home and work base. Are you an experienced ICT professional looking for an opportunity to make a meaningful difference? Norfolk and Waveney Mind is seeking an ICT Manager to lead and develop our technology services, ensuring our staff, volunteers and service users have reliable, secure and innovative digital solutions that support our mission to improve mental health and wellbeing across our communities. About The Role As the ICT Manager, you will be the organisation's lead specialist for ICT services, working closely with the Head of Digital to ensure our systems, infrastructure and technology services are secure, resilient and fit for the future. You will manage and support the ICT team, oversee the delivery of high-quality technical support, and work collaboratively with external suppliers and partner organisations. You will play a key role in driving digital innovation, maintaining cyber security, supporting information governance requirements and ensuring technology enables the delivery of our services. Key Responsibilities
• Lead the development, implementation and ongoing management of Norfolk and Waveney Mind's ICT infrastructure, systems and services.
• Manage, mentor and develop the ICT Service Team, ensuring a high standard of service delivery.
• Ensure organisational ICT systems remain secure, compliant and resilient, including backups, password management, cyber security.
• Act as the primary point of contact with external ICT suppliers, contractors and partner organisations.
• Identify opportunities to improve organisational efficiency through technology and digital solutions.
• Oversee the procurement, maintenance and lifecycle management of ICT hardware and software.
• Maintain accurate ICT asset registers, inventories and associated records.
• Support staff, volunteers and service users in the effective and safe use of ICT systems.
• Assist with GDPR compliance, Data Subject Access Requests (DSARs) and wider information governance requirements.
• Contribute to the development and implementation of the organisation's IT and Information Management Strategy.
• Manage designated ICT budgets and ensure value for money across technology services.
• Support the management of building-based ICT infrastructure and services across multiple locations. About You We are looking for an experienced ICT professional who combines strong technical knowledge with excellent leadership and communications skills. We Are Looking For Candidates Who Have The Following
• Experience managing ICT infrastructure, networks, hardware and software within a multi-site environment.
• Experience leading and developing an ICT support or service team.
• Knowledge of Microsoft 365, cloud technologies, networking, cyber security and information governance.
• Experience of supporting Data Protection Officer (DPO) responsibilities
• Experience of using Microsoft 365 Purview
• Understanding of GDPR and information management principles.
• Experience managing relationships with external suppliers and service providers.
• Excellent troubleshooting, problem-solving and organisational skills.
• The ability to communicate technical information clearly to non-technical colleagues.
• A proactive approach to service improvement and digital innovation.
• A full UK driving licence and willingness to travel between sites. Please refer to the job description for more information: JD ICT Manager NWM.pdf Please note: The link to the job description (JD) may not work for all users due to system access restrictions. If you experience any issues accessing the JD, please contact the People and Culture Team: peopleadmin@norfolkandwaveneymind.org.uk Closing date: Thursday 15th October We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interview dates: 22nd & 23rd October, interviews will take place at Sale road NR7 Recruitment Guidance for Candidates 2026.pdf How To Apply *Candidates are required to complete an application form, the link to the application form can be found here Norfolk and Waveney Mind - Application Form.docx once you have downloaded and completed the application form you will be required to upload your application form via the “Apply for this job”. If you need to contact us please contact the People and Culture Team on 01603 364913. Apply for this job Share this job Closing Date 15/10/2026 Location Sale Road, Norwich Department IT Job Title ICT Manager Salary £39,627 per annum City Norwich