Support Services Administrator

Salary Band 3, £26,154 Location: Sunderland Hours/Contract: 37 Hours, Permanent The role

What you'll do

• Provide professional administrative and secretarial support to the Head of NEROCU, Senior Management Team and wider unit, helping to ensure the smooth running of business activities.
• Coordinate meetings with colleagues, partner agencies and police forces across the region, arranging schedules, preparing documentation and handling sensitive information in line with GDPR and Data Protection requirements.
• Manage senior leaders' diaries, organise appointments and meetings, and collate relevant papers and briefing materials to support effective decision-making.
• Produce high-quality documents, correspondence and meeting minutes, ensuring information is accurate, clear and completed within required timescales.
• Maintain and update databases, spreadsheets and other information systems, supporting the production of statistical information, audits and performance monitoring activities.
• Process incoming mail and correspondence, operate document tracking systems, and provide a range of clerical and administrative support to help the department deliver its objectives efficiently and effectively. Sound interesting? For further information, and to support your application, please view the .

What you'll bring

• GCSE qualification in English and Maths (or equivalent), together with strong IT skills and a sound working knowledge of Microsoft Office applications.
• Experience of preparing and recording accurate meeting minutes and maintaining confidential records,
• Experience in an administrative, PA, secretariat or similar support role, with excellent organisational skills and the ability to manage competing priorities effectively.
• Strong planning and time management skills, with the ability to work accurately under pressure and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with the confidence to build positive working relationships and communicate professionally with senior leaders, colleagues, partner agencies and external stakeholders.
• A proactive and adaptable approach, with the ability to use your own initiative, solve problems, learn new skills quickly and work both independently and collaboratively as part of a team.
• An ability to travel independently to Force and partner locations to fulfil the duties and responsibilities of the role. Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone. Interested to learn more? For further information about the role please contact careers@northumbria.police.uk .

What we offer

• 26 days' leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time – allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Agile working – option to work from home, your team zone, and spaces across the force
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes – local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We've invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
• Access to gyms in some stations
• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community

Just so you know Our application form will help us understand how your work, education and life experience has prepared you for the role of a Support Systems Administrator with TeamNP. To help support your application research what makes us tick here at Northumbria, the role you're applying for and the values and behaviours that contribute. Use of AI in Applications: At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives. The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert. If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly. If your application is successful, we'll ask you to complete a Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment This is a permanent role subject to a six-month probationary period. If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally. Internal applicants should normally have completed six months in their current role. Where this requirement is not met, approval must be sought through the Careers mailbox and will be considered by the relevant policy/process owner.