System Configuration and Support Analyst

We are looking for a System Configuration & Support Analyst to join our growing Client Services team within Verisk's Property Claims division. This role is central to ensuring our customers get maximum value from our SaaS solutions. You will work closely with Implementation Managers, Account Managers, Product teams, and customers to configure solutions, support day-to-day queries, and help resolve more complex technical challenges. Responsibilities

• Configure Verisk solutions to meet customer-specific requirements
• Support implementation projects including requirements, configuration, and testing
• Provide day-to-day customer support and troubleshoot issues
• Investigate root causes and identify long-term solutions
• Collaborate with Product and Engineering teams for complex issues
• Build strong customer relationships and support engagement activities
• Support system testing and ensure solutions meet requirements
• Create and maintain documentation and knowledge resources
• Identify opportunities for continuous improvement Technical Capability – What This Means You don't need to be a developer, but you should be comfortable working with system configurations, structured logic, and data-driven processes. This includes understanding workflows, rules, and integrations, and analysing issues to determine root causes and solutions. Qualifications
• Experience in SaaS support, configuration, or application support roles
• Strong problem-solving and analytical skills
• Customer-facing experience with excellent communication skills
• Ability to self-manage and prioritise issues/projects
• Experience with workflow or rule-based systems
• Desirable: Property insurance or claims experience
• Desirable: Exposure to APIs, integrations, or data analysis tools About Us Our People, Our Culture For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer, testaments to the value we place on workplace culture. Our Culture: Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging. Awards & Recognition: See why Verisk is consistently recognized as a Great Place to Work™ around the world. Our Businesses: Learn about the diverse industries we serve — from insurance and energy to financial services and beyond. Life at Verisk: Discover what it's like to work at Verisk through employee stories, team highlights, and culture moments. Careers at Verisk: Join a global team of problem-solvers and innovators doing meaningful work that's shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture Let's build something meaningful together! At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure. Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws. We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities. https://www.verisk.com/company/careers/ Verisk Employee Privacy Notice Commission : No Minimum Salary : 37,840 Maximum Salary : 47,300