Information Technology Support Engineer

Greetings We are Hiring Experienced IT Support Engineer plus DC exp Role: Experienced IT Support Engineer plus DC exp Location: Romsey, UK Working Pattern: Onsite ( Mon-Fri 9 AM – 5 PM) Rate: 200/day About the Role We are looking for an experienced IT Support Engineer to provide hands-on support at a development and manufacturing site. This is a broad onsite role covering developers' PCs, specialist lab and manufacturing equipment, Windows servers, virtualisation, server-room infrastructure and IT assets. As a key onsite IT resource, you will investigate and resolve a wide range of technical issues, working independently while collaborating with remote IT teams and third-party vendors. Your work will help maintain a reliable and secure IT environment for the site's development and manufacturing teams. Skills & Experience The successful candidate will be an experienced IT professional with a strong hands-on technical background and the ability to support a diverse engineering and manufacturing environment. They should have:

• Strong experience supporting Windows desktop and server environments.
• Good working knowledge of Windows 10, Windows 11 and Windows Server technologies.
• Strong hardware, software and operating system troubleshooting skills.
• Experience supporting server and network infrastructure.
• Good understanding of LAN, WAN, VLAN, switches, routers, SFPs and fibre/copper connectivity.
• Experience with Microsoft deployment and patching technologies such as SCCM, WDS, MDT and WSUS.
• Experience supporting Hyper-V virtualisation environments.
• Experience with IT asset and inventory management.
• Strong documentation and organisational skills.
• Excellent written and verbal communication skills.
• A strong customer-service mindset, with the ability to communicate effectively with both technical and non-technical users.
• Ability to work independently, prioritise effectively and take ownership of technical issues through to resolution.
• A proactive, self-motivated approach with a willingness to learn and develop. Key Responsibilities End-User & Engineering IT Support
• Hands-on support for engineering and manufacturing users.
• Windows 10/11 desktops, laptops and specialist engineering workstations.
• Hardware, software and system troubleshooting.
• Break/fix support and support for IT equipment within laboratory and manufacturing environments.
• AV troubleshooting and coordination with OEM and third-party support providers.
• Maintain technical documentation, processes and procedures. Windows OS Ecosystem
• Support Windows Server/Desktop OS.
• BitLocker, endpoint protection and related security technologies.
• Monitor Windows infrastructure health and performance.
• Support OS updates, security patching and compliance activities. Server Room, Lab & Network Infrastructure
• Install, rack, cable and provision physical servers and network equipment.
• Support patch panels and fibre/copper cabling.
• Install and support workstations, servers and associated peripherals.
• Troubleshoot physical infrastructure and hardware issues.
• Perform preventative maintenance and identify potential issues before they affect users.
• Provide hands-on support for onsite lab network infrastructure.
• Troubleshoot LAN, WAN, VLAN and general network connectivity.
• Support switches, routers, SFPs and fibre/copper connectivity.
• Apply practical knowledge of 1GigE and 10GigE networking. OS Deployment & Software Management
• Configure and deploy operating system images across desktops, engineering workstations, lab systems and supported devices.
• Support Microsoft deployment technologies including WDS, MDT and SCCM.
• Support Windows Update and WSUS-based patching.
• Deploy third-party applications, utilities, drivers and internally developed tools.
• Perform firmware and application updates in line with agreed compliance requirements. Virtualisation
• Support virtual environments using Microsoft Hyper-V.
• Provision and maintain virtual machines, templates and associated libraries.
• Support Microsoft System Center technologies, including Virtual Machine Manager.
• Troubleshoot virtualisation infrastructure issues. Asset & Inventory Management
• Maintain accurate hardware and software records within the central asset management system.
• Perform hardware audits and inventory checks.
• Manage onsite infrastructure spares and equipment.
• Support goods receiving and asset-tagging activities.
• Track hardware maintenance and renewal contracts.
• Coordinate hardware replacement and support activities with OEM and third-party vendors.