Inbound Call Advisor

Role: Inbound Call Advisor Reports to: Customer Care Manager Location: Darlington Hours: 40 Salary: £26,538.48 What's in it for you?

• Subsidised canteen
• Paid volunteer day
• Fantastic company discounts: Up to 80% off our stylish kitchen ranges and products
• Access to Retail Trust
• Flexible holidays: Buy up to five extra days with our holiday purchase scheme
• Wellbeing support: Access to our virtual GP service and employee assistance platform 24/7
• Lifestyle perks: Cycle to work scheme and savings on hundreds of top brands via our benefits app
• A collaborative culture built on care, inclusion, and continuous improvement What you'll be doing:
• Support internal and external customers via online chat, email and telephone
• Respond to customer enquiries promptly and in line with agreed service levels
• Provide accurate advice and solutions on products and services
• Maintain accurate customer records and update systems accordingly
• Escalate potential service issues and communicate updates effectively
• Identify opportunities to improve processes and the customer experience
• Achieve service standards and performance targets
• Deliver a professional, proactive and customer-focused service at all times Who we're looking for:
• Previous customer service or support experience
• Excellent verbal and written communication skills
• Strong telephone manner with the ability to listen, understand and respond to customer needs
• Able to remain calm and professional when handling challenging situations
• Strong problem-solving and organisational skills
• Ability to work independently and collaboratively as part of a team
• Positive, proactive and reliable approach, with a willingness to take ownership and use initiative
• Good IT skills and experience maintaining accurate customer records
• SAP experience would be advantageous
• Eagerness to learn and develop knowledge of products, services and customer solutions Why choose Magnet? At Magnet, we bring over 100 years of heritage, but our focus is firmly on the future. As the UK's leading kitchen specialist, our success is driven by the expertise, insight and innovation of our people.