Quality Coordinator

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we're committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role

• Coordinating the complete customer complaint process, ensuring thorough investigations, accurate root cause analysis, and professional, timely customer response letters.
• Managing Quality Management System documentation, operating procedures, controlled forms, and revision registers across electronic portals.
• Interacting with digital inspection apps to verify shop-floor line checks and ensure check data flows cleanly into the site Data Warehouse.
• Navigating and pulling operational insights from Power BI dashboards and Power Platform tools to track quality trends, defect rates, and improvement actions.
• Maintaining the site calibration schedule for testing equipment, booking external calibration engineers, and archiving compliance certificates.
• Managing quarantine and non-conforming stock records in business systems (COBIS), tracking stock holds, and processing authorised disposal logs.
• Supporting internal and customer audit preparation by collating compliance evidence dossiers and action trackers.
• Collaborating closely with Customer Services, Operations, and Warehouse teams to maintain independent quality gatekeeping and high standards.
• Supporting the site management team in ensuring we are always audit ready (external & internal audits), including working to SMETA and BRCGS standards. Person Specification To be successful in this role you must have;
• Strong organisational skills and meticulous attention to detail.
• Excellent written and verbal communication skills, with the ability to write clear, professional customer correspondence.
• Good IT skills, including proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong problem-solving abilities and familiarity with structured investigation methods (e.g. 5 Whys).
• Ability to manage multiple administrative priorities, schedules, and deadlines.
• Strong relationship-building and communication skills, with a collaborative approach.
• A proactive, self-motivated approach with high personal integrity and a "quality conscience". What We Offer
• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme, Westfield Health scheme, free on site gym, canteen.
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.