Client Services Voice - Team Manager

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Client Services Voice – Team Manager Locations: Birmingham Get To Know Us: Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career What You Will Get To Do:
• Coaching, feedback & development of Associates.
• Associate observations (coaching, monitoring).
• Absence management.
• Objective reviews.
• Performance management of Associates and Techs.
• 1:1's – Associates and Techs.
• To ensure all regulatory training is completed within timescales for self, Team and Team Leaders. What You Will Bring:
• Quality driven with a pride in delivering excellence.
• Able to build effective relationships with internal and external clients and their customers.
• Willing to successfully adapt to changing demands and conditions.
• Able to communicate appropriately through different methods; suitable for varying audiences.
• Expected to take responsibility for the completion of objectives and tasks; holding themselves and their team accountable.
• Able to demonstrate integrity as well as using their initiative to seek out new opportunities to enhance the service.
• Able to work in co-operation with others to achieve the desired outcomes. Applications will be accepted on an ongoing basis until the position is filled.