Implementation Services Manager

Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex's mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that's where you come in. 🚀 Why should you apply? 🌟

• Take the next step into people leadership by leading Team Leaders and consultants, shaping team performance, capability development, and succession planning across a key delivery function.
• Drive meaningful operational impact by influencing delivery standards, capacity planning, quality improvements, and cross-functional collaboration to help the business scale successfully.
• Expand your organisational influence through close partnership with Project Management, Solution Consulting, Solution Architecture, QA, and senior stakeholders to improve customer outcomes and delivery excellence.
• Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
• Work for a profitable, fast-growing market leader in the online reward and benefits space Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position Great Benefits 🤸 Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland. ✈️ 25 days holiday plus your local bank holidays 🎂 Your birthday off ❤️ Two half day wellbeing days 🩺 Healthcare cash plan to cover the costs of day to day healthcare 🧠 Employee Assistance Plan 24/7 365 support 🤒 Income Protection (75%) and life assurance (4x salary) 🤑 Pension scheme 🌟 Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave 💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month! Role Overview 🚀 The Implementation Services Manager will manage the relevant Implementation Services function or sub-function by leading Team Leads, owning functional performance, capacity health, standards adoption and escalation discipline. The role ensures Team Leads are equipped and accountable to manage their consultant teams effectively, while maintaining predictable delivery, quality and continuous improvement across the function. Responsibilities 🤘
• Line manage, coach and develop Team Leaders and direct reports, ensuring clear expectations, strong performance, capability growth and succession planning.
• Directly manage assigned individual contributors, providing performance management, coaching, development, workload oversight and delivery support.
• Own delivery performance across the relevant Implementation Services function or sub-function through the Team Lead layer.
• Ensure Team Leads are managing workload, WIP, quality, risks and team health consistently.
• Own the functional capacity view across teams, escalating priority trade-offs where demand exceeds available supply.
• Embed implementation methodology, delivery standards, documentation expectations and quality controls across teams.
• Resolve cross-team blockers, systemic issues and escalations that cannot be resolved at Team Lead level.
• Partner with Project Management, Solution Consulting, QA, Solution Architecture and Head of Operations to ensure handovers, delivery readiness and capacity risks are visible.
• Consolidate and report functional delivery performance, utilisation, quality, capacity and improvement metrics to senior stakeholders.
• Use delivery trends, rework, blocker patterns and quality data to drive continuous improvement.
• Ensure capability development plans are in place across teams, using performance, quality and delivery trends to identify training and coaching priorities.
• Lead implementation of functional change initiatives and ensure new standards, processes and ways of working are embedded consistently across teams. What are we looking for? 🔎
• Experience delivering SaaS implementations in an Implementation Consultant, Solution Architect, delivery lead, or similar role, with accountability for milestones and quality.
• Strong working knowledge of delivery methodology (phases, milestones, governance, change control) and what “good” looks like in scalable delivery.
• Demonstrated ability to lead and coach cross-functional delivery teams (Solution Architects, Implementation Consultants, QA, Data) and drive consistent execution.
• Proven ability to identify and resolve delivery blockers and risks early, escalating with clear options and recommendations.
• Experience partnering closely with Project Managers and Solution Consulting to ensure clean handover, shared understanding of scope, and effective governance.
• A quality-first mindset, with experience implementing QA practices, documentation standards, and continuous improvement to reduce rework. Our interview process ✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible. 📞 Initial call with the Talent team ⏳ Interview with the hiring manager and a member of the team 🤩 Final interview with the Director.