Client Services Associate - I

Interactive Brokers, India is looking for professionals having experience in international BPO with strong communication abilities.

Job Responsibilities:

• Respond to retail and professional clients' inquiries via inbound calls, email, and online chat

• Obtain a thorough knowledge of products offered by IB on various global exchanges

• Assist clients with opening and funding accounts

• Show clients how to use different features of the Trader Workstation

• Explain margin requirements to clients

• Investigate trade issues and order executions

• Knowledge of securities regulations impact on customers

Qualifications:

• Experience: 2+ years of Client services experience in the International BPO industry

• Education: University degree (Bachelors) required

• High level of MS Excel skills required

• Language skills: Fluent English

• Good quantitative/analytical skills

• Excellent oral/written communication skills are required.

Company Benefits & Perks:

• Competitive salary package.
• Performance based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company paid snacks.
• Hardship/shift allowance with company provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company sponsored team building events and outings.
• Depending upon the shifts.

The benefits package is subject to change at the management's discretion.