Associate Cyber Security

LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world's most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.

You'll be part of our Global Technical Support group

The technical support organization is a global team obsessed with providing excellent support to LevelBlue valued customers, as well as partners and internal stakeholders. Our services include acting as the technical focal point for customers, investigating and analyzing complex technical scenarios and providing innovative solutions for our customers' needs.

Job Summary

Roles & Responsibilities

Selected Candidate would be responsible for providing support for

Cybersecurity Team that includes several standard and custom offer

customers. As part of the Global Cybersecurity Ops Team he/she would be

responsible for supporting Global security centre operations Tier 2 role which

includes incident and change management on security products and

services that includes but not limited to Palo Alto, Cisco, Fortinet, checkpoint,

Juniper and Zscaler. This job requires Flexibility of working in 24/7 rotational

shifts. This job requires Flexibility of working in 24/7 rotational shifts.

You'll be part of our Global Technical Support group

The technical support organization is a global team obsessed with providing

excellent support to Global Commercial Customers, as well as partners and

internal stakeholders. Our services include acting as the technical focal point

for customers, investigating and analyzing complex technical scenarios and

providing innovative solutions for our customers' needs.

In this position you will:

Handle incoming support cases and calls of existing and new customers

under defined SLO's

Find creative, out of the box solutions to unique problems

Collaborate with Next Tier support, Vendor TAC, Product etc. to investigate

and solve technical product issues

Work closely with the company's Customer success and Sales teams, as

well as our global customers across multiple territories and regions

Maintain a list of known issues, workarounds, and planned fixes in order to

contribute to our ever-growing knowledge base

We are looking for:

Minimum 0 to 1 year of experience in networking / security domain with

exposure to Cloud Security Products.

Would be an advantage if the candidate has experience on Firewalls such

as - Palo Alto, Checkpoint, Cisco ASA, Fortinet, Juniper, Zscaler, Palo Alto

SWG/SRA /Prisma Access etc.

Would be an advantage if the candidate has some certification like CCNA

or basic networking or network security vendor certification.

Good communication skills with positive attitude, willingness to learn new

technology platforms

Additional Preferred Qualifications:

Any B.E / B Tech. Degree with relevant branch or experience.

Should be willing to work in 24/7 rotational shifts

This role is open to candidates legally authorized to work in India. At LevelBlue, including teams that previously operated as Trustwave, we support flexible work and bring people together in person for key moments based on role, team, and business needs.

To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue's policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission.