Physio Administrator

Physio Administrator | Spire South Bank | Full time | 37.5 Hours Per Week | Permanent

Spire South Bank Hospital is seeking a confident and customer-focused Administrator to join our Physiotherapy team on a part-time basis.

This is a highly patient-facing role, ideal for someone who takes pride in delivering an exceptional service experience. You'll be the first point of contact for patients, playing a key role in creating a welcoming, professional, and efficient environment from the moment they arrive.

Duties and responsibilities:

You'll play a key role in delivering a smooth patient experience, including:

• Welcoming patients and managing front desk enquiries
• Manage patient administration and bookings for in-patients and day cases using SAP.
• Liaise with insurers, pre-authorisation teams, patients, and consultants to ensure smooth admissions.
• Maintain accurate records, filing systems, and ensure compliance with medical coding and Data Protection requirements.
• Respond promptly and professionally to enquiries from patients, staff, and the public.
• Uphold confidentiality and undertake training to maintain skills and knowledge.

Who we're looking for:

• Previous experience in administration, reception, or customer service
• Excellent communication and organisational skills
• Comfortable using [systems/software, e.g., SAP, EMIS]
• Ability to work independently and adapt to changing priorities

Benefits:

• We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Our Values:

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees' well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.